Our outsourced service desk solutions deliver expert IT support, assistance and ticketing direct from our UK head office. We offer a range of solutions for a full or partly outsourced service
Outsourced Service Desk
An IT help desk is an essential function in ensuring users access timely and efficient support. Our outsourced service desk solutions reduce the cost of implementing a professional, fully-accredited IT help desk.
- Fast, effective support for day-to-day IT issues
- Quick IT fault diagnosis & resolution
- A clear escalation path to the appropriate skill level
- Less distraction – hand your IT issues to an engineer and carry on working
- Remote, telephone & onsite support for all business IT issues
- Secure 24/7 monitoring for proactive maintenance, updates & performance improvements
From our head office in Maylands Business Park, Hemel Hempstead we deliver flexible support agreements to small, medium and large organisations throughout the UK.
Every arrangement we offer is bespoke to fit your needs. We pride ourselves on our proactive approach to meeting diverse requirements across the many sectors we support.
Market-Leading Ticketing System
The innovative ticketing system and workflow management system at iQuda allows direct traceability from request through to resolution. Our estate management platform is trusted by leading organisations around the globe.
Out-of-hours support is essential for organisations operating around the clock. Our 24/7 support service is trusted by leading healthcare providers, hospices, charities and businesses in the region.
Best-of-Breed Technology Solutions
Technology has changed and the support you receive should too
Discover our solutions and learn how we’re promoting next-generation support, security and business agility through innovative practice.
› Advanced Remote Support
Remote support is cost-effective and quick. You can access support within minutes rather than waiting for an engineer to travel to your site. We use market-leading remote support tools that are trusted by MSPs around the globe. Every remote connection must be pre-approved by you and is fully-traced for your complete peace of mind.
› ISO 27001 Certified Support
iQuda is an ISO 27001 certified business. You will benefit from global information security best practice because we apply this management standard to all devices we support.Easy Ticket Allocation
› Ticket & Incident Management
Log a ticket by phone or by email, and track the status of your ticket until it’s resolved. Our ticket allocation system ensures your request is always being handled by the most suitable engineer and that you always retain oversight of what we’re doing to help you.
› Reporting, Asset Management & Audits
Our IT asset management tools make reports & audits a breeze. We can report on all areas of your IT estate and offer this function at no extra charge and as part of the service. We use market-leading tools that are trusted by the worlds largest managed service providers. Your IT is managed in line with global standards and you don’t pay anything extra for this benefit.
› Further details
- Unlimited remote & telephone support
- Fixed-fee support
- Onsite coverage
- Level 1, 2 & 3 engineers
- Clear escalation & resolution path
- Service Level Agreement
- 24/7 support bolt-on available
- UK-Based call centre
- Experienced engineers
- Ticket allocation & tracking features
- Budgetary advice & guidance
- Voted “Best Professional Services” 2017
Our Service Desk Capability
From start to finish we focus on helping you thrive through technology. Our outsourced service desk capability offers best-in-class support to a wide range of clients.
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Our free review serves to introduce iQuda and demonstrate our offering with no initial commitment giving you a risk-free, honest insight into our multi-award winning offering.