Fast, reliable and secure network support. Our tailored packages offer comprehensive support for the technology-reliant firms
Our dedicated proactive team work around the clock to keep your systems running at their optimum. In conjunction with our full-service frontline team, we guarantee to enhance your business performance with a proactive service every step of the way.
Multi-Award Winning Service
Our ethos of outstanding service has achieved recognition from multiple independent awards. In 2017 iQuda ranked among the top 26 managed service providers in Europe and was voted ‘Best Professional Service’.
iQuda offers comprehensive, flexible and adaptable support to suit all requirements. By working with a wide range of industries we have the skill and know-how you need to get IT done right.
24 Hour Support
Never get stuck without support. We offer fixed-fee 24/7 support to all users of our network support service.
Fixed-fee network support
Our network support service is a fixed-fee support solution offering outsourced IT and systems management. This service lets focus on your core business while we take care of all maintenance, monitoring, and management required for optimum IT performance.
Tasks such as capacity management, IP address management, incident response, day to day queries and routine maintenance are handled by our expert team. High-level tasks like strategy, security management, consultancy and budgetary planning are also included to give you the greatest value possible.
Common network support tasks
- Adding and removing old users from Active Directory
- 24-hour system monitoring and alerting
- SLA-Backed incident/request response
- Day to day administration tasks
- Patch installation management
- Routine maintenance tasks such as configuration reviews
- Keeping your systems compliant with a range of information security standards
- Helpdesk support for remote and telephone assistance
- Fault-finding and rapid resolution
- Handling all IT requests including procurement, vendor support, and routine requests
- Firewall and security management
- Antivirus management
- Consultancy and regular reviews
- Onsite presence for routine or emergency tasks, with regularly scheduled visits
- VPN/VLAN configuration
- Networking equipment management and maintenance covering all routes, switches, internet lines and networks
- Tier 1, Tier 2 and Tier 3 Support
Full-Outsource or Complementary Support
Most of our clients opt for fully-outsourced support where we take care of all their systems. In many cases, however, we provide second-line support to internal teams that require additional feet on the ground, expertise or access to our specialist IT management systems.
iQuda complies with a range of government-backed and international security standards. We are ISO 27001 certified, Cyber Essentials Certified and also comply with specialist standards such as NHS IGSoC.
All our staff are trained in line with these standards as well as many industry leading courses such as CompTIA, Microsoft, Cisco and ITIL.
We provide all our services in-house through our team of knowledgeable experts. We have a fully operational service desk, onsite team, proactive team, and high-level technical engineers to cover all bases. These engineers are supported by a range of back-office functions that include procurement, consultancy, compliance, and sales.
Our team is well experienced with all common business systems such as Windows Server, Exchange, Microsoft Office, Apple, and Linux. We also have extensive experience with all typical applications such as Sage, Office 365, Google Apps for Business and Adobe.
We work with a wide range of industries and have extensive experience in the following sectors:
While our clients are diverse they all share the same common trait of needing reliable and proactive support that keeps them operational and ahead of the competition.
To find out more, simply contact us today to discuss your requirements. Speak to a member of our sales team to inquire about our free assessment. This assessment provides a detailed review of your current setup alongside professional recommendations to improve your network. We are based in Hemel Hempstead, Hertfordshire and serve surrounding counties such as Bedfordshire, Buckinghamshire and the whole of London.