24/7 IT Support

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24/7 IT Support Solutions

Our 24/7 IT support service caters for corporates, charities & schools who can’t afford to wait for fast, responsive support. Our 24/7 service provides access to UK based support engineers around the clock – with cover 247/365 including bank holidays.

iQuda’s current 24/7 support clients include global e-commerce businesses, US-based firms, emergency medical teams & doctors on call. Our passion is empowering our clients to do what they do best, knowing we’re only a phone call away.

To deliver 24/7 IT support we rely on world-leading remote technology. We see what you see, in real-time, for rapid assistance night and day.

Benefits of our 24/7 IT support service

Unlimited Access

The first benefit of 24/7 IT support is the unlimited access you gain. There’s no need to wait until Monday to have an IT issue resolved. It’s frustrating to have an IT problem get in the way of your work. This is especially true when you are unable to access the support you need. With this in mind, we introduced 24/7 IT support so our clients are never faced with an inability to receive the support they need. 24/7 support is charged as a fixed fee service that includes unlimited remote and helpdesk emergency support.

24/7 IT support delivers emergency support for all IT related issues and equips organisations with the IT support they need to operate 24 hours a day. This service is delivered 24 hours a day, 7 days a week, 365 days per year. Clients who use this service rely on iQuda to ensure that their staff can immediately access IT support outside of standard office hours. This is one of the many benefits of 24/7 IT support.

We offer 24/7 IT support as an add-on to an iQuda  managed IT support agreement. Costs are based on the number of users & IT devices you require support for.

Leading Support Platform

Our technical support platform consists of industry-leading support tools. This solution enables us to support our 24/7 clients effectively and in line with global standards of best practice. Our service includes automatic ticket allocation so all support requests are traceable and allocated to an engineer with appropriate skill. You receive full assurance that your request is on the system and working toward resolution as soon as possible.

Powerful and proven, our remote support tools enable us to see the IT issue you face in real-time. We see what you see, which removes barriers to communication and keeps a professional eye on the issues you experience. You always retain full oversight over what we are working on. This ensures that your confidentiality is always guaranteed.

Business Intelligence

All devices we manage are monitored 24/7, 365 days a year. With automated alerting, we are automatically informed whenever your device experiences an out-of-the-ordinary spike or interruption. This approach ensures that our team is continually aware of your network performance and able to proactively respond to any issues that occur.

During out-of-hours, our team retains oversight over your network which allows our engineers to analyse any problem you face in real-time and in conjunction with the overall state of your IT estate. Given that many IT issues are often symptomatic, 24/7 monitoring shows interruptions within their overall context.

Dedicated Support Team

Our 24/7 support team offer dedicated 24/7 support 24 hours a day. This service level is guaranteed. When emergency support is needed, simply call us on our dedicated helpline number for immediate access to remote and help desk support. All help desk engineers are trained in line with global best practice which ensures our clients receive the highest quality service possible.

Service Reporting

Inbuilt reporting allows our team to effectively analyse every device and network under management. We provide our clients with management reports at regular intervals so you can make informed decisions about every aspect of your IT and the support we deliver. Reports include consistent trends, any outstanding anomalies and the overall health of your network. This allows you to stay on track of how your IT is performing and retain oversight of your network at all times.

Unlimited Coverage

If your organisation has deadlines which fall outside of standard business hours, it’s important to source IT support that can meet your client’s expectations. 24/7 support delivers the assurance you need that any IT issues can be quickly seen to by a professional. Our engineers are on standby around the clock to ensure that we are always only a phone call away.

Unparalleled Security

Every remote connection is secure and traced. Our support platform gives our dedicated account managers full oversight over all connections and the reason for the connection. In this way, we are able to provide full assurance that your confidentiality is always guaranteed and that every connection has been made with your prior consent and authorization.

NHS Information Governance

Our NHS IGSoC accreditation demonstrates that iQuda works in line with NHS Information Governance Standards. Our engineers apply best practice to maintain the highest standards of information security. We focus on delivering our services effectively while ensuring that patient confidentiality is always assured. We currently hold a 100% IG Toolkit completion score, meaning we have the highest possible level of compliance. Click here to find out more about Information Governance.

ISO 27001

ISO 27001 is a global information security standard. iQuda received certification after aligning our business practices to this standard. ISO 27001 best practice is applied across our service to ensure that we place information security at the forefront of our practices. All clients we work with are given a guaranteed non-disclosure agreement. This ensures that we continue to deliver our clients an assurance of our information security credentials. Read more about our accreditations. 

Our clients

From doctors and nurses, to international NGO executives – we break barriers for fast support anytime, anywhere. Clients such as out of hours doctors, hospices radiologists and remote workers have made use of our out of hours IT support service. Any organisation that relies on information technology around the clock can enhance their capabilities through implementation of this service.

 

Healthcare

We help late night doctors & nurses to serve their patients better by ensuring they have continual access to patient file, data & prescription systems.

Hospices

Care doesn’t stop so we make it our duty to keep hospice systems & network up & running around the clock. Whether it’s 3am or 3pm, our hospice partners have all the support they need to provide outstanding care.

Charities

We provide 24/7 managed IT support to many UK headquartered charities international branches in different zones. We currently support offices as far afield as Ghana, Abu Dhabi & the USA.

Businesses

We provide 24/7, 365 support to a wide range of private companies that operate around the clock. Our 24/7 business support clients include the likes of manufacturers, distributors & online retailers.

Where we work

We offer 24/7 support to professionals working in Hertfordshire, Bedfordshire, Buckinghamshire, London & Cambridge. Areas we currently support include Hemel Hempstead, Aylesbury, Chesham, Amersham, Dunstable, Berkhamsted, Tring, St Albans, Barnet, Watford, Kings Langley, Abbots Langley, Harpenden, Hatfield, Luton, London and surrounding areas.

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