Managed IT Service Plans

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Managed IT Service Plans

Our managed IT service plans can help you cut costs, improve your infrastructure and remain secure while you grow your business.

Our managed IT service plans offer excellent support at a fraction of what it costs to provide this level of support through an internal IT support department. Whether big or small, businesses are achieving fast results by outsourcing either the whole of their IT, or functions that require specialist skill and knowledge. Whether you’ve reached a point where IT management is a distraction, or you’re simply looking to switch provider – our managed IT service contracts can help you.

Outsourcing through managed IT service plans is be a challenge when you’re faced with a loss of control and no guarantee of what service you’ll receive. To tackle this issue, we offer service level agreements (SLAs) across all managed services. With an SLA underpinning your service, you can expect very clear escalation thresholds and resolution times, meaning you are always in control. Custom service performance reports and dedicated account managers provide further insights that make it easier for you to manage your support agreements.

Benefits of our Managed IT Service Plans

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IT Helpdesk, Telephone & Remote Support

Our IT service desk is the first point of call for any support requests or IT problems. They provide our clients with troubleshooting, break-fix support, and general service delivery. Our IT helpdesk (or service desk) is our biggest department, meaning rapid support for any ICT issues is always available.

The IT helpdesk is open from 08H00-18H00, Monday to Friday. To cater for clients who require additional cover, we also offer 24/7 support. This service is available 24 hours a day, 7 days a week, 365 days a year.

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All Onsite Support

Onsite support is included for any devices covered by your contract. While we will attempt to resolve most issues remotely, we are quick to dispatch an onsite engineer when a physical fix, maintenance or ‘feet-on-the-ground’ is required.

All of our onsite engineers are DBS checked and hold a security clearance for your complete peace of mind.

Unlike many managed IT service plans, we don’t restrict your onsite support hours so you’ll never receive an unexpected bill – everything is included as long as a) the device needing support is covered in your contract, and b) a remote fix has been attempted.

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Proactive Monitoring of Your Network & Devices

iQuda uses innovative tools to remotely monitor how your IT systems are performing. Our tools allow us to monitor your systems 24/7 – meaning we’ll never miss an issue or fail to spot an underlying problem.

By proactively monitoring your estate, our CSI (Continual Service Improvement) department is able to diagnose, investigate and resolve most underlying issues before they have a chance to impact your network. As a result, you’ll notice an ongoing decrease in the volume and severity of the issues you experience.

Our monitoring tools also allow us to produce custom reports, trend lists and assets inventories for your site. These benefits make the process of auditing your network a breeze – at no extra charge. The tools we use are compatible with most hardware devices including servers, virtual servers, PC’s, laptops, printers, network devices, routers, switches, firewalls and the like.

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Excellent Service Where You’re The Priority

It’s frustrating enough to have an IT issue interrupt your day, so why should dealing with your support provider add to your headache? At iQuda we are passionate about making support as easy and pain-free as possible. Every element of our managed IT service plans are built around making it quicker, easier and more enjoyable for you to get the support you need.

Our engineers are extremely well trained in service delivery and routinely measured on a range of metrics that emphasise customer service. When a service ticket closes, you are invited to leave feedback as a ‘happy’, ‘ok’ or ‘sad’ face. This means that we’re using genuine feedback from real people to continually improve our service.

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A consistent service based on best-practice

As an ISO 27001 certified provider, iQuda is proactive about security. We align our service to a number of best-practice standards, meaning our approach is based on global intelligence. In addition to following ISO 27001, we adhere to the government-backed Cyber Essentials scheme, NHS Information Governance (IGSoC), and ITIL.

Whether you are experienced with a specific standard of best-practice or new to compliance, we’ll make sure you feel the benefits of best-practice from day one.

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Account Management

If there’s ever an issue, your account manager is on hand to help get things back on track.

Our account managers maintain regular contact with VIPs at our clients’ sites, meaning there’s a regular platform for clear, consistent communication about your goals. Where more detailed discussions are necessary – we’ll happily visit your site for a monthly, quarterly or annual IT review meeting – free of charge.

To Discuss Your Support Requirements, Call 01442 251 514 Today

We’d love to find out how we can help you. To invite iQuda to tender for your business, please call or email us using the details below and a member of our sales department will be in touch.

Phone:

01442 251 514

Email:

info@iquda.co.uk

Location:

Linford Pavilion, Sunrise Parkway, Milton Keynes MK14 6LS​

 

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