Managed IT Service Plans
Our managed IT service plans can help you cut costs, improve your infrastructure and remain secure while you grow your business.
Our managed IT service plans offer excellent support at a fraction of what it costs to provide this level of support through an internal IT support department. Whether big or small, businesses are achieving fast results by outsourcing either the whole of their IT, or functions that require specialist skill and knowledge. Whether you’ve reached a point where IT management is a distraction, or you’re simply looking to switch provider – our managed IT service contracts can help you.
Outsourcing through managed IT service plans is be a challenge when you’re faced with a loss of control and no guarantee of what service you’ll receive. To tackle this issue, we offer service level agreements (SLAs) across all managed services. With an SLA underpinning your service, you can expect very clear escalation thresholds and resolution times, meaning you are always in control. Custom service performance reports and dedicated account managers provide further insights that make it easier for you to manage your support agreements.
Benefits of our Managed IT Service Plans
IT Helpdesk, Telephone & Remote Support
The IT helpdesk is open from 08H00-18H00, Monday to Friday. To cater for clients who require additional cover, we also offer 24/7 support. This service is available 24 hours a day, 7 days a week, 365 days a year.
All Onsite Support
All of our onsite engineers are DBS checked and hold a security clearance for your complete peace of mind.
Unlike many managed IT service plans, we don’t restrict your onsite support hours so you’ll never receive an unexpected bill – everything is included as long as a) the device needing support is covered in your contract, and b) a remote fix has been attempted.
Proactive Monitoring of Your Network & Devices
By proactively monitoring your estate, our CSI (Continual Service Improvement) department is able to diagnose, investigate and resolve most underlying issues before they have a chance to impact your network. As a result, you’ll notice an ongoing decrease in the volume and severity of the issues you experience.
Our monitoring tools also allow us to produce custom reports, trend lists and assets inventories for your site. These benefits make the process of auditing your network a breeze – at no extra charge. The tools we use are compatible with most hardware devices including servers, virtual servers, PC’s, laptops, printers, network devices, routers, switches, firewalls and the like.
Excellent Service Where You’re The Priority
Our engineers are extremely well trained in service delivery and routinely measured on a range of metrics that emphasise customer service. When a service ticket closes, you are invited to leave feedback as a ‘happy’, ‘ok’ or ‘sad’ face. This means that we’re using genuine feedback from real people to continually improve our service.
A consistent service based on best-practice
Whether you are experienced with a specific standard of best-practice or new to compliance, we’ll make sure you feel the benefits of best-practice from day one.
Our account managers maintain regular contact with VIPs at our clients’ sites, meaning there’s a regular platform for clear, consistent communication about your goals. Where more detailed discussions are necessary – we’ll happily visit your site for a monthly, quarterly or annual IT review meeting – free of charge.
To Discuss Your Support Requirements, Call 01442 251 514 Today
We’d love to find out how we can help you. To invite iQuda to tender for your business, please call or email us using the details below and a member of our sales department will be in touch.
01442 251 514
Linford Pavilion, Sunrise Parkway, Milton Keynes MK14 6LS