Our IT help desk solutions deliver expert remote and telephone technical support with advanced ticketing, rapid resolution times and service guarantees
UK-Based IT Help Desk
Our UK-based IT help desk deliver remote and telephone assistance for professional organisations and resolve up to 90% of all issues within one hour. We offer a streamlined service for day-to-day IT requests such as password resets, application support and general assistance.
Risk management is essential to computer security. Our solutions begin at ground-level by identifying opportunities for improvement to help you abandon traditional approaches and accelerate your security transformation.
We deliver unlimited access to our UK-based help desk at a fixed-monthly rate and offer up to 90% remote resolution on most day-to-day IT issues, with onsite coverage for issues requiring an engineer at your site.
Our level 1, 2 and 3 engineers offer expert support with a clear escalation path to help resolve issues quickly and keep you productive.
Guaranteed Service Level
Stay agile and competitive with our SLA-backed IT help desk solutions that offer rapid access to expert support for remote, office or mobile workers.
Harness support around the clock with our 24/7 support solution and never get stuck without support. This emergency service ensures maximum business agility by removing barriers to continuity.
Strategic Support Solutions
Learn how we’re equipping organisations for success in the digital era
We deliver a complete portfolio of expert IT solutions to cater for the needs of professional organisations across a range of sectors.
Benefits We Offer
In addition to providing comprehensive support, iQuda delivers a number of key benefits that enable our partners to thrive through technology. For more information, please contact us to discuss your needs with an advisor.
No part of our service is outsourced. We never use 0845 numbers and our support is delivered by local people.
The process is simple:
• You experience an IT issue or you need to make a change to your system
• Contact the iQuda help desk
• The issue is assigned to a dedicated engineer who will see the issues through to completion
• The issue is resolved or;
• If we cannot resolve an issue remotely, an onsite engineer can be sent out to help you at your site.
…It’s really that simple!
We realise that a disruption to your workday is distracting and frustrating, therefore we’ve made our support process as simple as possible. You call us, we connect to your device, we assist. It’s really that simple. If an issue can’t be resolved remotely, we’ll escalate your support request for rapid resolution. Our team resolve a wide variety of support requests every day, delivering assurance that you’re in safe hands.
Our market-leading support software allows us to see your device in real-time. Your support engineer sees the problem you’re experiencing, which removes barriers to communication for rapid resolution. Remote connections are secure, password protected and fully traceable. You retain full oversight of the work we are doing at all times, delivering assurance that your confidentiality is protected. Our ISO 27001 certification ensures that our engineers work in line with global information security standards. Your security is our top priority.
Voted Best Professional Services 2017
Our IT support help desk operates from 08.00-18.00, Monday to Friday. With this service, you can call or email at any time for unlimited support with any IT issue.
Our team is customer focused and has achieved recognition from a number of independent awards. We ensure you are always greeted with excellent service and reliable fixes to common IT faults that interrupt your day. No 0845 numbers, no lengthy call queues – contact us today to speak to a member of the IT help desk support team.
24/7 IT support delivers just that: unlimited remote and technical support, 24 hours a day, 7 days a week 365 days per year. Bank holidays included. 24/7 support is available to managed IT support customers. Combining your services under a single contract ensures cost-efficiencies. Not only that, but you also benefit from a single point of contact for all your IT support needs.
Our IT help desk consolidates all your technical support need into a single, manageable support plan. Every support requests is carried out with a clear resolution and escalation path.
Our ticketing system assigns every query with a unique reference number. There is always a follow-up, so you can carry on with your work safe in the knowledge that someone is on the case. Our team of engineers are very well experienced and deal with hundreds of queries every day. Get in touch to discover how we can help you.
IT help desk support is included as part of a managed IT support agreement. This service includes:
- Proactive infrastructure management – freedom to focus on you
- Single point of contact for every IT requirement, from ongoing maintenance to technical support
- Scalable – a customised support package to suit your business
- Proactive monitoring and management, with immediate fault resolution
- Cost-savings – greater return on investment
- Predictable support costs, with no hidden surprises
- Economies of scale – leverage our investments in market-leading IT management technology
- DBS checked engineers
- ISO 27001 certified
Book A Free IT & Cyber Security Review
Accelerate your security transformation and uncover gaps in your network that leave you exposed.
Our free review serves to introduce iQuda and demonstrate our offering with no initial commitment giving you a risk-free, honest insight into our multi-award winning offering.
Scope of Operation
We support organisations throughout Hertfordshire, Bedfordshire, Buckinghamshire & London. Areas we currently support include Hemel Hempstead, Aylesbury, Chesham, Amersham, Dunstable, Berkhamsted, Tring, St Albans, Barnet, Watford, Kings Langley, Abbots Langley, Harpenden, Hatfield, Luton and surrounding areas.
To enquire about our IT help desk solutions or arrange a consultation, please contact us directly.