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iQuda Staff Member of the Month – April 2017

Congratulations and well done to Jay, our staff member of the month for April 2017. Jay has gone above and beyond in his efforts since joining the team and made a huge contribution to the service desk. Well done Jay and thank you for making a noticeable difference at...

March 2017 Service KPIs

iQuda is proud to have once again improved on a number of our service KPIs. Despite a 30% increase in the number of tickets we resolved, the team managed to increase our response & same day resolution times. Well done team, and keep up the good work. We’re...

Staff Member of the Month – March 2017

Staff Member Of the Month March 2017  Congratulations to Shaan who is our staff member of the month for March 2017. Shaan has become a valuable member of the team since joining iQuda less than a year ago. He has shown genuine dedication which has lead to our clients...

iQuda Voted Best Professional Services 2017

iQuda Voted Best Professional Services 2017 We are delighted to announce that iQuda was voted Best Professional Services for 2017 at the biz4Biz awards 2017. The award ceremony, held on Friday 3rd March 2017 at the Tewin Bury Farm Hotel, was presented by The Right...

February Service KPIs

February Service KPIs The service desk team excelled again this month, resolving a total of 1245 IT issues and bringing our average call wait time down by another 2 seconds. Our current average call wait time of 12 seconds is down from from 18 seconds in December and...

Hospice UK’s BBC Lifeline Appeal

Hospice UK’s BBC Lifeline Appeal Hospice UK, the national charity for hospice care in the UK, will be featured as the BBC’s Lifeline Appeal For February. A moving nine-minute film will be broadcast on Sunday 17th February at 4.50pm on BBC1 and then repeated on BBC2 on...

Service delivery KPIs for January 2017

Service Delivery KPIs for January 2017 These statistics are a combined average which illustrates how quickly we respond, how effectively we work and the overall level of service we deliver to our customers. January saw another month of sterling performance on the...

Staff Member of the Month – December 2016

Congratulations to Alex, our staff member of the month for December 2016 Alex was selected as this months winner due to his consistently strong performance across the board. As a member of the IT service desk team, Alex sits at the forefront of our technical support...

iQuda Christmas Bake-Off 2016

iQuda Christmas Bake-Off 2016 Following the success of our Halloween Cake Contest, the iQuda team got baking for Christmas. Once again, we cast votes for “Best Looking”, “Tastiest” and “Overall Winner”, with the winners taking home cash vouchers for their efforts....

Merry Christmas from iQuda

Merry Christmas and Happy New Year As 2016 draws to a close, we want to wish you all a very Merry Christmas and a Happy New Year. 2016 has been a year of global and personal change. Between Brexit and Trump, there has been a climate of uncertainty, the effects of...

iQuda Wears It Festive to Support The Hospice of St Francis

Wear It Festive Christmas jumpers, Elf Hats, and general festive wear abounded on Friday 16th December as the iQuda team donned their best Christmas get up in support of The Hospice of St Francis. iQuda Wears It Festive to Support the Hospice of St Francis The iQuda...

Christmas Party 2016

Christmas Party 2016 Celebrating success and continued support to our valued clients across Hertfordshire, Bedfordshire, Buckinghamshire and London. On Friday 9th December the iQuda team got together to celebrate another year in business. Our annual Christmas Party...