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iQuda July 2017 Service KPIs

iQuda July 2017 Service KPIs

iQuda July 2017 Service KPIs The iQuda service desk continued to thrive in July, delivering unparalleled performance against all SLAs. Same day resolution increased 3 alongside continued success against call wait time targets, down 50% on May this year....

UK Cyber Security Outlook 2017

UK Cyber Security Outlook 2017

UK Cyber Security Outlook 2017 “No single organisation can defend against the threat on its own and it is vital that we work together to understand the challenges we face.” said Claran Martin, CEO of The National Cyber Security Centre (NCSC). The cyber...

iQuda Ranks Among Top 40 Managed Service Providers in EMEA

iQuda Ranks Among Top 40 Managed Service Providers in EMEA

iQuda Ranks Among Top 40 Managed Service Providers in EMEA We are delighted to announce iQuda ranks among the top 40 managed service providers in Europe, the Middle East and Africa. The company also ranks among the top 501 MSPs globally and in the top 23...

iQuda June 2017 Service KPIs

iQuda June 2017 Service KPIs

iQuda June 2017 Service KPIs June saw a month of sterling performance on the service desk. All metrics improved substantially, particularly call wait time which decreased from 16 to only 7 seconds. The service desk are forging forward with the help of recent...

iQuda Staff Member of the Month – July 2017

iQuda Staff Member of the Month – July 2017

iQuda staff member of the month – July 2017 Following a successful ISO 27001 audit on 16 June, Garth Macintosh was voted as staff member of the month for July 2017. His continued effort also recently saw iQuda ranked as one of the world’s top 501 managed service...

iQuda passes annual ISO 27001 certification audit

iQuda passes annual ISO 27001 certification audit

iQuda Passes Annual ISO 27001 Audit iQuda was awarded with ISO 27001 certification for a second year after an independent audit by the British Assessment Bureau. The UKAS accredited firm found no nonconformities during the audit, confirming iQuda adheres to the...

Petya Ransomware Attack

Petya Ransomware Attack

Petya Ransomware Attack A malicious software worm known as “Petya” is the second major ransomware attack in the last two months. The Petya ransomware attack hit the headlines on June 27th 2017, quickly affecting as many as 65 countries in the US and Europe. Britain,...

iQuda Ranked Among Top 501 Managed Service Providers by MSPmentor

iQuda Ranked Among Top 501 Managed Service Providers by MSPmentor

iQuda Ranked Among Top 501 Managed Service Providers by MSPmentor 10th Annual MSP 501 Ranking and Study Identifies World’s Most Progressive MSPs in Information Technology 22nd June, 2017: iQuda ranks among the world’s most progressive 501 Managed Service Providers...

iQuda Staff Member of the Month – May 2017

iQuda Staff Member of the Month – May 2017

Congratulations to Martin, our staff member of the month for May 2017. Martin has made a sterling contribution to the service desk since joining the team in late 2016. He quickly rose to the top of our leaderboard by consistently answering more calls in the past 3...

April 2017 Service KPIs

April 2017 Service KPIs

April 2017 Service KPIs The service desk did well in April and we're confident that we're on track. Despite a small increase in some areas, our overall metrics remain competitive. Our ability to meet SLAs at a consistent rate of over 99% is a huge achievement. Well...

iQuda Appoints Two New Company Directors

iQuda Appoints Two New Company Directors

iQuda welcomed 2 new directors to the team on the 1st April 2017 in a champagne celebration. The company looked internally for these positions by promoting Vincent de Beer, Service Manager and James Watson, Technical Manager to their new roles. 2016 was a year of...