Our dynamic healthcare IT support solutions and services enable rapid digital transformation, compliance alignment and data protection for technology-reliant healthcare providers
Healthcare IT Support
The healthcare industry faces growing pressure to deliver best-in-class care, protect patient data and stay agile within a fast-paced industry. Our healthcare IT support solutions provide secure and expert support, management, maintenance and strategy for technology reliant healthcare providers.
- ISO 27001 certified
- IGSoC compliant
- ICO registered
- Established 1999
- Extensive healthcare experience
We cater for a variety of requirements and cover all aspects of healthcare-based IT. Our IT projects, compliance, audits, network management, connectivity, cloud and data solutions, and disaster recovery services support healthcare providers on a daily basis. We also provide sector-specific benefits such as our Health and Social Care Network (previously N3) solutions and NHS IGSoC (IG Toolkit) experience.
Our healthcare partners rely on us for a wide range of support solutions. We provide an IT help desk for remote and technical support, 24/7 cover, outsourced and complementary support contracts as well as essential maintenance, troubleshooting, consultancy and strategic solutions.
Our Healthcare IT Support Solutions
Extensive experience in the healthcare sector enables us to deliver tailored, expert solutions in alignment with the unique needs of hospices, physiotherapists, private healthcare providers and other healthcare organisations. We support a range of organisations within the healthcare sector who range in size from 10 to over 650 users.
Managed IT Support
Fully-managed IT support provides a complete solution for effective IT management and maintenance. Under managed IT support, all your devices and staff are covered by unlimited support. This service provides cover for servers, PCs, laptops, mobiles, firewalls, networks and all other devices. Unlimited remote and help desk technical support is included. Managed IT support delivers excellent value for money and this service is trusted by healthcare providers throughout the Home Counties.
Managed IT support places your infrastructure in professional hands and leaves you free to focus on your core business. We also work in partnership with internal IT departments and ICT leads to ensure that your infrastructure complies with both your own policies and with industry standards.
Available to managed IT support clients, 24/7 support delivers unlimited remote and helpdesk technical support around the clock. This service is delivered 365 days a year, without interruption. A perfect solution for healthcare providers who operate 24 hours per day, 24/7 healthcare IT support makes assistance available whenever you need it.
Get in touch for more information and pricing. It costs less than you’d think to get started. Current users of this service include numerous hospices with onsite medical units. We have also worked with remote radiologists who subcontract for the NHS and operate on a 24-hour basis.
Cloud & Data Solutions
If your organisation is considering a migration to the cloud, there are a number of key considerations to bear in mind. We work as a trusted advisor to provide all the information you need to make informed, reasoned decisions about the cloud and the opportunities it presents to your organisation.
With Information Security placed at the forefront of service, we help you drive your IT strategy forward while protecting sensitive and confidential data. A full portfolio of public and private cloud solutions are provided, hosted either remotely or at our own secure data centre.
Security & Data Protection
Our security solutions are developed around the preservation of confidentiality and data protection. Informed by the ISO 27001 standard and NHS Information Governance, we develop security solutions that provide complete protection over your IT estate – whether stationary or mobile – and deliver assurance that you’re compliant with all industry standards.
With a range of stakeholders and decision makers, healthcare providers often benefit from an external party for IT consultation. We provide strategic, board-level consultation on all aspects of IT management, maintenance, and future planning.
Our approach to consulting aims to provide you with a clear picture of all options available to your organisation. Rather than leading you into a set direction that would benefit us, we seek to weigh up the pros and cons of the various paths you could take. Our consultants offer impartial, logical advice based on decades of practical experience.
Compliance is of huge importance in the healthcare industry. iQuda works in line with a number of industry standard compliance standards to ensure we offer our healthcare clients to safest service possible. Our service is always delivered with information security and patient safety as our number one priority. We are IS027001 certified, NHS IGSoC compliant (Level 3) and registered with the Information Commissioners Office.
Visit our accreditations page for more information. In addition to our own accreditations, we advise our clients on compliance-based issues. This is particularly important if your organisation is working towards implementing the N3 Network. We are well experienced in this area and we are currently guiding a number of hospices and healthcare providers through the N3 process.
Bespoke Support Agreements
We work with many major industry suppliers such as:
- Hewlett Packard (HP)
We are well experienced in all aspects of IT support. This includes diagnosing faults, supporting servers, computers, copiers, SAN devices, data systems, applications, and peripherals. We are experts at preventing unauthorized access, preventing data loss, data corruption and securing against external threats. Our team has implemented multi-site connectivity solutions including public wireless for staff and visitors. We work closely with external contractors to ensure that your organisation policies are maintained and we have provided training for healthcare employees and volunteers as required. We are experienced in working with the NHS information governance toolkit to ensure compliance on behalf of clients
Front Line Support
You are likely to work with numerous stakeholders including patients, visitors, medical professionals, doctors, and nurses. You may have multiple separate sites, retail stores and charity shops, with supporting events running throughout the year. In addition to providing care, your organisation is likely supported by a range of functions including governance, management, administration, fundraising and marketing. Each of these functions will likely use your IT infrastructure and network to some degree. We focus on maintaining the integrity of your IT infrastructure while ensuring that your patients remain your top priority. We achieve this by ensuring the smooth running of your organisation, providing front line support, taking care of risk management, documentation and proactively managing your ICT as if it were our own.
We are committed to providing a level of support previously unseen in the IT industry. From our staff to our after sales process, we guarantee a high level of attention to detail and outstanding customer service to every client.
Since we began supporting healthcare clients, our client base has mainly grown through referrals and recommendations. This bears testament to our unparalleled support and customer service. Today we are working towards becoming the largest managed healthcare IT support provider (MSP) in the Home Counties who specialises in the Hospice sector. We specialise in this industry because of our unique understanding of the level of support required to enable care delivery. An example of our proactive approach is our recent introduction of 24/7 IT support to accommodate first-line support around the clock. We work in line with NHS standards and best practice to take care of the integrity of your organisational policies and procedures.
Every organisation we work with gains access to decades of collective experience in the technical support industry. We have resolved thousands of IT issues over the years, therefore you save time and money as a result of our experience when you’re supported by iQuda. Partner with us today to benefit.
“We have been working with iQuda since 2010, and since 2011, iQuda has provided maintenance and support for all Hospice IT systems.
The services iQuda currently provide us include:
- Maintenance of the Hospice network, switches, servers and approximately 150 PC’s
- Managing Hospice broadband connections
- Installing, upgrading and updating software and hardware as necessary
- A technical support help line
- Quick escalation of support for problems which cannot be resolved remotely
- On site support as needed
- Offsite backups and disaster recovery
- Specific projects, currently including remote & mobile working & upgrading the Hospice WiFi
- Sourcing hardware and software as required
- Technical strategic advice and planning
I am happy to confirm that the service we have received from iQuda has been excellent. We have a good working relationship, and iQuda has responded quickly to crises. The team has a friendly, reassuring and professional manner, and deal with problems and queries quickly and competently. I do not hesitate to recommend iQuda as an IT services supplier.”
“I am writing to recommend the services of iQuda Ltd, which has provided a managed IT service to us since October 2011. Services provided include network monitoring and management, offsite disaster recovery and backups, maintenance of anti-virus protection and full site maintenance. iQuda also provides a private leased broadband line, and manages the Hospice telephone system. In addition, iQuda has undertaken several IT projects for the Hospice, including overseeing the cabling of the office.
In 2011, our IT infrastructure was unreliable. We currently have a strong and stable IT network, using up to date technology, and this improvement has been brought about by iQuda helping us to plan for our needs and advising on investment.
We are satisfied with the service provided by iQuda. The help desk is responsive and normally resolves issues quickly and efficiently. When issues cannot be resolved quickly, there is an effective escalation procedure. I personally also appreciate the direct contact I have with iQuda’s senior staff, who are willing to be contacted, and to provide advice on a range of IT issues and concerns.
I am happy to recommend the services of iQuda.”
Scope of Operation
We support organisations throughout Hertfordshire, Bedfordshire, Buckinghamshire & London. Areas we currently support include Hemel Hempstead, Aylesbury, Chesham, Amersham, Dunstable, Berkhamsted, Tring, St Albans, Barnet, Watford, Kings Langley, Abbots Langley, Harpenden, Hatfield, Luton and surrounding areas.
To enquire about healthcare IT support solutions or arrange a consultation, please contact us directly.