Complementary IT Support

Our complementary IT support solution offers additional capacity to help you support your internal IT staff, provide absence cover and leverage technical expertise

Enhancing IT Capabilities

Complementary IT support provides the capacity required to manage your systems, support your users and ensure adequate technical cover without recruiting additional staff.

ISO 27001 Certified

As an ISO certified service provider, iQuda can be relied on to ensure the integrity and security of your network.

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Additional Capacity

Our complementary IT support service offers additional technical support for organisations with an existing IT technician or department. We provide cover where additional support is needed on an ongoing basis or as part of a specific project.

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Absence Cover

A complementary IT support solution from iQuda can help prevent the impacts of sickness, holiday and other absences from impacting IT management.

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Project Support

Our complementary support solution can assist with providing capacity and expertise to complete your projects on time and within budget.

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24/7 Coverage

We offer cover 24 hours a day. This service is relied on by a number of organisations who have an in-house IT team during working hours but turn to iQuda for out of hours support.

Service Benefits

Our complementary IT support service can help enhance your capacity, expand your technical capabilities and ensure your business has the expertise required to thrive.

Onsite Support Coverage

Although we fix 90% of all common IT issues remotely, onsite support is required for some support issues and essential IT maintenance tasks. We include all onsite call-outs as part of our service so you never receive unexpected charges. All onsite engineers are DBS checked and fully insured.

24/7 Network Monitoring

Every device we manage is monitored 24 hours a day. We log all computer, server and network device performance issues to ensure your network is performing at optimum levels. We identify potential underlying issues and implement proactive fixes on daily basis to avoid long periods of downtime as much as possible.

IT Help Desk

We include unlimited technical and remote support with every IT support contract we provide. Remote support delivers instant support with no lengthy delays to any internet-connected device.

Unlimited Maintenance Cover

All IT support contracts include unlimited maintenance. All patches, updates, security fixes and routine maintenance tasks are taken care of at no additional fee. This feature guarantees predictable support costs with no unexpected surprises.

Our IT Solutions

Discover our solutions and learn how we’re enabling IT transformation for businesses in the digital era.

Managed IT Support

Managed IT support is a comprehensive outsourced IT solution. This service provides unlimited remote support, IT help desk support, maintenance and management across your IT estate. A fixed-fee service, managed IT support is a cost-effective solution for organisations of all sizes.

Consulting

We provide expert IT consulting to cover all aspects of business IT. Whether you are looking to leverage competitive advantage through technology or to achieve digital transformation, we can help make your IT goals a reality.

Data Backup

We offer local, cloud, hybrid and fully-managed data backup solutions to cater for all requirements. Outsourcing this aspect of your IT offers excellent value for money with the additional advantage of freeing up time for your internal IT team. Visit our data backup and cloud backup pages for more information or contact our team today to discuss your requirements.

Disaster Recovery

A well-implemented disaster recovery solution ensures your data is safe and your systems recoverable in the event of an IT disaster. We offer a range of disaster recovery solutions including fully-managed disaster recovery. All solutions include a business continuity plan and regular scenario testing.

Cyber Security

Security is a major concern for any business or organisation processing data. We offer a range of solutions to protect your systems, investment & data from threat – including training to empower your team.

Cloud Services

We design, implement & support cloud-based systems for a range of business applications including cloud hosting, cloud email, cloud storage & more. With experience across corporate, healthcare & education sectors, every cloud solution we offer is tailored to your requirement.

Scope of Operation

We support organisations throughout Hertfordshire, Bedfordshire, Buckinghamshire & London. Areas we currently support include Hemel Hempstead, Aylesbury, Chesham, Amersham, Dunstable, Berkhamsted, Tring, St Albans, Barnet, Watford, Kings Langley, Abbots Langley, Harpenden, Hatfield, Luton and the surrounding areas.

To enquire about our complementary IT support solutions, please contact us directly.

 

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