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Remote Support

Our remote support help desk is located in Hemel Hempstead, Hertfordshire. We deliver fast, efficient support to businesses around the globe every day.

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Fast Support

Our remote support helpdesk is open from 8am to 6pm Monday to Friday. Simply call, email or download our remote support tool to get started.

We guarantee our customers a high standard of service. All contractual customers benefit from a clear response path and guaranteed service level. Our service is always transparent, efficient & cost-effective.

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Secure

Most IT issues can be resolved remotely within 12 minutes. This makes remote support the most effective way to secure professional IT support. If we can’t resolve a fault remotely we will send an onsite engineer to assist at your premises.

All our remote support connections are covered by non-disclosure agreements for your complete confidence. All connections are traced and require your consent before activating. We are ISO 27001 certified and place Information security at the forefront of our service.

24/7 Support Available

24/7 IT support is available as a bolt-on to our managed IT support customers. This service delivers unlimited technical support, 24 hours per day year-round.

Our approach leaves you free to focus on your core business, safe in the knowledge that we’re always on hand to assist with any IT issues. Enquire today for more information.

Unlimited Support

Managed IT support clients benefit from unlimited remote support. There are no caps or restrictions – you can call whenever you need us.

This service places your infrastructure in expert hands. Your devices are proactively managed for maximum performance, and all support & maintenance is covered. If you are looking for a supplier of remote support only, please contact us to discuss your requirements. We are flexible and happy to accommodate a range of requirements.

Contact us

01442 251 514

Free IT Assessment

Testimonials

Remote Support

Remote support delivers instant technical support and IT assistance via the Internet. Available on any Windows or Mac server or computer, you are instantly connected to our dedicated support team for assistance with any IT issue you face. All you need to get started is a computer and an Internet connection, and you’re ready to access support from anywhere in the world.

Innovative online collaboration software gives our team a real-time view of your device. We gain a first-hand view of your device, which enables our support team to diagnose and resolve issues efficiently. You retain full oversight of the issue our team is working on, and you can safely cancel the remote connection at any time.

Unlimited remote support is included with every managed IT support package. This delivers cost-effective technical support for technology-reliant businesses of all sizes. Remote support is available Monday to Friday, 08.00 to 18.00 and where additional support is required, we offer 24/7 IT support. Please contact us for more information and pricing. We currently supply remote support services to business and other organisations throughout Hertfordshire, Bedfordshire, Buckinghamshire & London.

Common Remote Support Requests

  • Technical support
  • Diagnosing faults
  • Diagnosing error messages
  • Resolving errors
  • Resolving issues
  • Problems sending and/or receiving emails
  • Configuration and programming
  • Software or program installation
  • All other assistance where expert advice is required
Remote Support
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Our Process

Scenario: It’s 4.30pm and your computer is showing error messages. You can’t access a vital file and you have a deadline to meet before 5pm. The first step is to call the iQuda technical support team. We will guide you through the process of downloading our remote support tool or you will activate it if you’ve used remote support before. Our team will ask for your unique pass code, which is automatically generated. As quick as that, our team is connected to your device and they see the issue you’re facing as if your computer is in front of them. They will rapidly diagnose the fault you’re experiencing and then resolve it.

We’ll ask you to confirm that your request is resolved so we can close the ticket. This leaves nothing to chance and ensures that you are always satisfied with the service you have received. The process is really that simple. 90% of all IT issues can be resolved remotely in less than one hour, making remote support an incredibly efficient way to empower your business with expert IT support.

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Our Platform

Our support is empowered by innovative remote support tools. Market leading and award-recognised, the software we use enables efficient support via the Internet. Our platform includes automatic ticketing to ensure that your support request is always being progressed to the right technician. This approach guarantees that you’re request is always treated as a priority and enables a clear-sign off after your request is complete.

Our support tools seamlessly integrate into our CRM system, which enables us to provide detailed management reports for your consideration. All this is included as standard when you outsource your IT support with iQuda.`

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Your Virtual IT Department

The world of IT support has drastically changed as a result of technological developments. When you experienced an IT issue in the past, you would be limited by the time it takes for an engineer to be booked, to travel to your site and to resolve IT faults from there. Today, things are different. Remote support enables you to instantly access the support you need, without delay or availability barriers. As a result, your business is able to benefit from your own virtual IT department, without the associated overheads.

Because most faults can be diagnosed and resolved remotely, remote support is an incredibly effective solution to IT support. Given that 90% of IT issues can be resolved in less than 1 hour, remote support is also extremely cost-efficient. It’s no wonder that businesses throughout the world are reliant on remote technical support every day.

Choosing an IT Support Partner

Finding an IT partner who is right for your business can be a challenge. Read our checklist to choosing an IT support partner to discover what you should be looking for.

Contact Info

01442 251 514

info@iquda.co.uk

Unit 3 Heron Business Park, Eastman Way, Hemel Hempstead, Hertfordshire, HP2 7FW

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