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Our remote support solutions offer expert technical support, troubleshooting and assistance through our UK-based IT help desk

Remote Assistance

We offer advanced remote support solutions on a monthly, contractual basis that delivers unlimited business IT support assistance to any Windows, Mac, server or mobile device.

Unlimited Cover

Our cost-effective solutions offer expert technical assistance for tech-reliant firms. A remote support contract offers cover Monday to Friday, 08.00 to 18.00, however, 24/7 support is available.

  • Fault and error message diagnosis
  • Remote resolution and troubleshooting
  • Configuration and programming
  • Software installation
  • Expert guidance for common IT issues
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Rapid Support

With a clear response and escalation path and full access to level 1, 2 and 3 engineers, we provide a next-generation support service with complete transparency.

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Secure

We cover all remote support agreements with nondisclosure and confidentiality clauses. In addition, iQuda is both ISO 27001 certified and NHS IGSoC compliant, ensuring our focus is firmly on maintaining data integrity.

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24/7 Cover

We offer 24/7 support for complete coverage. Current users of this service include healthcare providers, charities and commercial enterprises who operate around the clock. Please speak to an advisor to discover options available.

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Advanced Collaboration

Our agile remote support platform delivers a real-time view of your network and enables us to diagnose and resolve issues fast. You retain full oversight at all times, ensuring the highest standard of security, confidentiality and integrity.

Book A Free IT & Cyber Security Review

Gain next-generation insights to enable advanced business agility. Our free review identifies performance and security issues to enable your digital transformation.

Our free review serves to introduce iQuda and demonstrate our offering with no initial commitment giving you a risk-free, honest insight into our multi-award winning offering.

Remote Support at a Glance

Learn how we’re enabling best-in-class IT performance and abandoning traditional approaches to support.

Service Process

Remote support offers a valuable alternative to onsite support by removing barriers to support and connecting you to assistance within minutes. Every support request is raised by phone or email and immediately assigned to an engineer who will connect to your device for instant assistance.

With full-traceability throughout the process, every connection can be verified with our head office.

Advanced Platform

Our remote support service is powered by market-leading tools that enable our team to deliver rapid and efficient support via the internet. Automated ticketing and a clear sign-off procedure guarantee complete transparency throughout the process.

Virtual IT Department

Remote support is a cost-efficient and rapid service. We resolve 90% of all issues within 1 hour and without sending an engineer to your premises, giving you all the benefits of an in-house IT department for a fraction of the cost.

Scope of Operation

We support organisations throughout Hertfordshire, Bedfordshire, Buckinghamshire and London. Areas we currently support include Hemel Hempstead, Aylesbury, Chesham, Amersham, Dunstable, Berkhamsted, Tring, St Albans, Barnet, Watford, Kings Langley, Abbots Langley, Harpenden, Hatfield, Luton, London and surrounding areas.

To enquire about our remote support solutions, please contact us directly.

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