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Outsourced Service Desk

We offer a range of outsourced service desk solutions for full or part outsourcing, to provide additional support for internal IT teams and for easy access to high-level support when it makes sense to outsource this function.

Many businesses reach a point where providing an in-house IT service desk doesn’t make financial or business sense. The cost of running and managing your own service desk can become more of a hindrance than a solution, which is why it often makes sense to outsource this function.

Outsourced Service Desk Options

We offer an outsourced service desk IT support solution that provides expert and unlimited support for all business IT issues. Our service desk is entirely in-house and based at our premises in Maylands business park, Hemel Hempstead. We cater for small to medium organisations with 10 to 600+ users and have offered this level of business support since 1999.

Key Advantages

  • Fast, effective support for day-to-day IT issues
  • Quick IT fault diagnosis & resolution
  • A clear escalation path to the appropriate skill level
  • Less distraction – hand your IT issues to an engineer and carry on working
  • Remote, telephone & onsite support for all business IT issues
  • Secure 24/7 monitoring for proactive maintenance, updates & performance improvements

Bespoke Support Agreements

Our outsourced service desk contracts are designed to meet your needs today and in future. We offer bespoke support agreements to meet a range of requirements and budgets. Every outsourced service desk customer is offered the option of 24/7 coverage, so you always have the level of support you need.

Next Steps

If you have any questions or require more information about this service, please contact us today on 01442 251 514 and we will be more than happy to help you. We offer a free, no-obligation IT assessment to new enquirers. If this is something that interests you please mention this offer when you call us and we’ll arrange a suitable time for your assessment.

What Can We Do For You?

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Full or Part Outsourcing

Outsource all your IT requests to our service desk or just the parts you’d rather not handle in-house. Our outsourced service desk support contracts are flexible and designed to work for you.

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Advanced Remote Support

Remote support is cost-effective and quick. You can access support within minutes rather than waiting for an engineer to travel to your site. We use market-leading remote support tools that are trusted by MSPs around the globe. Every remote connection must be pre-approved by you, and is fully-traced for your complete peace of mind.

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ISO 27001 Certified Support

iQuda is an ISO 27001 certified business. You will benefit from global information security best practice because we apply this management standard to all devices we support.

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Easy Ticket Allocation

Log a ticket by phone or by email, and track the status of your ticket until it’s resolved. Our ticket allocation system ensures your request is always being handled by the most suitable engineer and that you always retain oversight of what we’re doing to help you.

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Report, Asset Management & Audits

Our IT asset management tools make reports & audits a breeze. We can report on all areas of your IT estate and offer this function at no extra charge and as part of the service. We use market-leading tools that are trusted by the worlds largest managed service providers. Your IT is managed in line with global standards and you don’t pay anything extra for this benefit.

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Benefits:

  • Lower fixed-costs
  • Simpler management
  • Less distraction
  • No training costs
  • Leverage provider investments
  • Access skill & expertise
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Key Highlights

  • Unlimited remote & telephone support
  • Onsite visits included
  • Level 1, 2 & 3 engineers
  • Clear escalation & resolution path
  • Service Level Agreement
  • Proactive support with ongoing issue resolution
  • 24/7 monitoring
  • 24/7 support bolt-on available
  • UK-Based call centre
  • Experienced engineers
  • Ticket allocation & tracking features
  • Budgetary advice & guidance
  • Friendly, expert team
  • Voted “Best Professional Services” 2017
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We Aim To:

  • Offer help desk IT support for office, remote & mobile users
  • Deliver high end-user satisfaction
  • Give you unlimited outsourced service desk support
  • Remove hassle from your working day
  • Streamline IT management and make it easy for you to access support
  • Provide a value-driven, fixed-fee support service
  • Help you outsource without losing control

Contact us

01442 251 514

Free IT Assessment

Testimonials

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