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Our managed IT support solution offers best-in-class technology management, maintenance & strategy under a single, all-inclusive service

Comprehensive Support

Our managed IT support service abandons traditional approaches to IT support by focusing on proactivity, end-to-end security and unparalleled system uptime.

 Your Digital Journey

With customer satisfaction at our core, we eliminate bottle necks to your productivity and accelerate you on your journey to digital transformation.

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Unlimited Support

What is managed IT support? A managed IT support agreement with iQuda includes unlimited remote, telephone and onsite support plus all ongoing essential IT maintenance, improvement work and strategic input required within your organisation.

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Fixed-Fee Service

Control and budget costs effectively with fixed-fee support cover. Managed IT support delivers unparalleled value and economies of scale for technology-reliant organisations.
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Multi-Award Winning Service

We are passionate about helping you thrive through technology. Our adaptive service has lead to numerous awards including being voted “Best Professional Service 2017”. iQuda is also ranked among the top 23 managed service providers in the UK, and in the top 40 in Europe, the  Middle East and Africa.
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Integrity in IT

Our vision is to promote integrity in IT at every stage of your technology lifecycle. From implementing innovative technologies to guiding you through your digital transformation and supporting your users, our service is focused on streamlining your IT to allow you to focus on forging forward.

Book A Free IT & Cyber Security Review

Abandon traditional approaches to security with our next-generation cyber security review and gain extensive insights to accelerate your security transformation.

Our free review serves to introduce iQuda and demonstrate our offering with no initial commitment giving you a risk-free, honest insight into our multi-award winning offering.

Managed IT Support At a Glance

Managed IT support offers comprehensive coverage with unlimited monitoring, consulting, remote support, telephone assistance and onsite support coverage for all users and devices.

Centralised Support

Our managed IT service centralises all your support requirements within a single support plan covering all users, devices and applications. Our expert team manage your network for optimal performance through our market-leading support tools, industry best-practice and numerous credentials including ISO 27001.

The Evolution of Managed IT Support

BREAK/FIX SUPPORT

Break/fix support is entirely reactive and relies on something going wrong before a solution is implemented. This is typically a ‘pay-as-you-go’  service. Break/fix works for some businesses, but usually results in higher-pressure, emergancy scenarios when your systems go down. Downtime can continue until new components or systems are sourced, delivered and installed.

Given that most IT problems can be prevented a long time before they cause substantial disruptions, it’s easy to see that this can be a short-sighted solution.

PROACTIVE SUPPORT
This approach actively implements fixes before potential problems get out of hand. Network monitoring and monitoring are commonly used to monitor vital performance metrics like drive space, CPU usage and the status of installed patches or updates. When a potential issue is spotted, a fix is put in place to prevent a larger problem. This level of support is usually paid for on a monthly basis and results in a more effective network with less downtime. The level of service you receive largely depends on the provider.
MANAGED IT SUPPORT

Managed IT support takes proactive support even further. This service caters for every aspect of a businesses IT support needs and delivers an entirely outsourced-IT department for a fraction of what it would cost to develop and maintain an in-house team. Organisations that use managed IT support effectively outsource all their IT needs to an external company, placing the operation and maintenance of their network in the hands of their provider. This is our approach to IT support.

The entirety of your infrastructure is managed and maintained to maximise the value you leverage from your IT. Managed IT support is an all-inclusive service that places your IT in professional hands, giving you freedom from daily maintenance and unlimited supports across the board. Best of all, everything is covered by a single monthly fee, making it easy and predictable to track what you spend on IT.

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Expert Guidance Every Step of the Way

Our core focus is to equip you with the support your systems and users need to excel in your line of business.

Within our focus on reducing downtime, boosting security and accelerating your IT strategy, you’ll experience greater business agility with systems that enhance your competitive advantage.

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Full or Part-Outsourcing

Our managed IT support solutions are recommended for both fully and partly outsourced clients. Small to medium organisations benefit from cost efficiencies by reducing their requirement for dedicated IT staff, whereas larger organisations employing an in-house IT team benefit from the additional capacity and expertise our helpdesk, service desk and specialist departments offer.
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SLA-Backed Service

Confidence and trust are key to any business relationship, which is why we offer guaranteed service levels with every support contract. Every support request, ticket or query you raise forms part of this guarantee, keeping you in control every step of the way.
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Comprehensive Reporting

Dedicated account managers are available to assist with your reporting requirements, be it technical, security or performance related.

Our detailed system and service analytics give you complete insight into your environment, ensuring all compliance and management requirements are as streamlined as possible.

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More Than Just Support

We’re abandoning the ‘break-fix’ support model by championing comprehensive coverage for all our clients. Our managed IT service offers enhanced assistance for technology reliant firms in the digital era.

As a standard we include 24/7 monitoring and automated management, unlimited help desk and remote support, unlimited maintenance, unlimited onsite support, unlimited consultancy, patch management, anti-virus management, management reporting, asset management, vendor and license management, board-Level reviews, procurement assistance, security management, threat detection, routine IT audits and much more.

Excellence Through People

Meet our executive leadership team and discover how we’re promoting service excellence in IT

The leadership team at iQuda ensure unparalleled performance through people, process and integrity.

Sector Experience

Discover the industries we work with extensively and learn how we’re enabling digital transformation in the digital era.

Healthcare

Discover how we’re partnering with healthcare providers to support care delivery through technology innovation, security and compliance.

Hospice

See how iQuda is supporting end-of-life care by accelerating hospice digital transformation, ensuring patient confidentiality and enhancing technical capabilities within the palliative care sector.

Commercial

Learn how we’re helping commercial organisations stay ahead of the technology curve by abandoning traditional approaches to IT support and equipping businesses with high-velocity solutions.

Charity

Increased pressure on the third-sector increases the need innovation, agility and cost-reduction. Learn how iQuda supports charities through every step of their digital journey.

Education

Explore how we’re helping schools to prepare their students for the digital tomorrow by ensuring education technologies are streamlined, accessible and ready to assist learning.

Learn More

Discover our support credentials, awards and certifications and learn why iQuda is ranked among the top 23 managed services providers in the UK.

Scope of Operation

We support organisations throughout Hertfordshire, Bedfordshire, Buckinghamshire & London. Areas we currently support include Hemel Hempstead, Aylesbury, Chesham, Amersham, Dunstable, Berkhamsted, Tring, St Albans, Barnet, Watford, Kings Langley, Abbots Langley, Harpenden, Hatfield, Luton and surrounding areas.

To enquire about our managed IT support solutions or arrange a consultation, please contact us directly.

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