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Managed IT Support

Reliable systems are a must to get ahead in business. Our managed IT support services gives you fixed-fee IT support, covering your devices, users and applications with a single fixed-fee contract.

Backed by certifications, experience and proven support methodologies – we offer the highest performance and customer care standards. With iQuda you’ll experience support that leaves you in control, giving you the support you need for the best possible value.

Benefits of Managed IT Support

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Skill on-tap

Get fast access to skill and support – whenever you need it. Managed IT gives you the freedom to focus on your business, knowing your systems are professionally managed.

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Save time

Gain hours of your time back by removing IT management from your schedule forever. Our team manages & monitors every part of your network for you.

Cut costs

Managed IT support provides excellent value for money. Our fixed-monthly fee is all you’ll pay – saving the £££s you’d spend building an inhouse IT team. Plus, you’ll get unlimited access to specialist Level 1, 2, 3 and onsite engineers.

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Improved security

We manage cybersecurity for you using global best practice like ISO 27001, Cyber Essentials and ITIL. You’ll spend less time worrying and more time working, knowing that you’ve got data protection covered.

Better performance

Our support ethos is based on making dramatic improvements to the performance of your infrastructure. We’re proactive – and know you’re happy when your systems work well without interruption.

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Everything covered

Our support solution covers everything from secure configuration to help desk support. You’ll gain all the benefits of having your own IT team for a fraction of the cost.

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Unlimited Support

What is managed IT support? A managed IT support agreement with iQuda includes unlimited remote, telephone and onsite support plus all ongoing essential IT maintenance, improvement work and strategic input required within your organisation.

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Fixed-Fee Service

Control and budget costs effectively with fixed-fee support cover. Managed IT support delivers unparalleled value and economies of scale for technology-reliant organisations.

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"Best Professional Service 2017"

We are passionate about helping you thrive through technology. Our adaptive service has lead to numerous awards including being voted “Best Professional Service 2017”. iQuda is also ranked among the top 23 managed service providers in the UK, and in the top 40 in Europe, the  Middle East and Africa.

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Integrity in IT

Our vision is to promote integrity in IT at every stage of your technology lifecycle. From implementing innovative technologies to guiding you through your digital transformation and supporting your users, our service is focused on streamlining your IT to allow you to focus on forging forward.

BREAK/FIX SUPPORT

Break/fix support is entirely reactive and relies on something going wrong before a solution is implemented. This is typically a ‘pay-as-you-go’  service. Break/fix works for some businesses, but usually results in higher-pressure, emergancy scenarios when your systems go down. Downtime can continue until new components or systems are sourced, delivered and installed.

Given that most IT problems can be prevented a long time before they cause substantial disruptions, it’s easy to see that this can be a short-sighted solution.

PROACTIVE SUPPORT

This approach actively implements fixes before potential problems get out of hand. Network monitoring and monitoring are commonly used to monitor vital performance metrics like drive space, CPU usage and the status of installed patches or updates. When a potential issue is spotted, a fix is put in place to prevent a larger problem. This level of support is usually paid for on a monthly basis and results in a more effective network with less downtime. The level of service you receive largely depends on the provider.

MANAGED IT SUPPORT

Managed IT support takes proactive support even further. This service caters for every aspect of a businesses IT support needs and delivers an entirely outsourced-IT department for a fraction of what it would cost to develop and maintain an in-house team. Organisations that use managed IT support effectively outsource all their IT needs to an external company, placing the operation and maintenance of their network in the hands of their provider. This is our approach to IT support.

The entirety of your infrastructure is managed and maintained to maximise the value you leverage from your IT. Managed IT support is an all-inclusive service that places your IT in professional hands, giving you freedom from daily maintenance and unlimited supports across the board. Best of all, everything is covered by a single monthly fee, making it easy and predictable to track what you spend on IT.

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Expert Guidance Every Step of the Way

Our core focus is to equip you with the support your systems and users need to excel in your line of business.

Within our focus on reducing downtime, boosting security and accelerating your IT strategy, you’ll experience greater business agility with systems that enhance your competitive advantage.

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Full or Part-Outsourcing

Our managed IT support solutions are recommended for both fully and partly outsourced clients. Small to medium organisations benefit from cost efficiencies by reducing their requirement for dedicated IT staff, whereas larger organisations employing an in-house IT team benefit from the additional capacity and expertise our helpdesk, service desk and specialist departments offer.

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SLA-Backed Service

Confidence and trust are key to any business relationship, which is why we offer guaranteed service levels with every support contract. Every support request, ticket or query you raise forms part of this guarantee, keeping you in control every step of the way.

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Comprehensive Reporting

Dedicated account managers are available to assist with your reporting requirements, be it technical, security or performance related.

Our detailed system and service analytics give you complete insight into your environment, ensuring all compliance and management requirements are as streamlined as possible.

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More Than Just Support

We’re abandoning the ‘break-fix’ support model by championing comprehensive coverage for all our clients. Our managed IT service offers enhanced assistance for technology reliant firms in the digital era.

As a standard we include 24/7 monitoring and automated management, unlimited help desk and remote support, unlimited maintenance, unlimited onsite support, unlimited consultancy, patch management, anti-virus management, management reporting, asset management, vendor and license management, board-Level reviews, procurement assistance, security management, threat detection, routine IT audits and much more.

Sectors we work with

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Healthcare

We support a number of private, NHS and charity healthcare providers in the South of England.

Hospice

We support more hospices than any other provider in the area.

Commercial

We work with small to medium businesses across a variety of sectors.

Charity

Around 80% of our clients are registered charities.

Education

We’re passionate about education – that’s why we support a variety of private and state schools.

Where we work

We provide managed IT support in Hertfordshire, Bedfordshire, Buckinghamshire & London.

  • Hemel Hempstead
  • Aylesbury
  • Chesham
  • Dunstable
  • Tring
  • St Albans
  • Barnet
  • Watford
  • Kings Langley
  • Hatfield
  • Luton