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Unlimited Support

What is managed IT support? A managed IT support agreement with iQuda includes unlimited remote, telephone and onsite support plus all ongoing essential IT maintenance, improvement work and strategic input required within your organisation.

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Fixed-Fee Service

Control and budget costs effectively with fixed-fee support cover. Managed IT support delivers unparalleled value and economies of scale for technology-reliant organisations.

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"Best Professional Service 2017"

We are passionate about helping you thrive through technology. Our adaptive service has lead to numerous awards including being voted “Best Professional Service 2017”. iQuda is also ranked among the top 23 managed service providers in the UK, and in the top 40 in Europe, the  Middle East and Africa.

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Integrity in IT

Our vision is to promote integrity in IT at every stage of your technology lifecycle. From implementing innovative technologies to guiding you through your digital transformation and supporting your users, our service is focused on streamlining your IT to allow you to focus on forging forward.

Benefits of Managed IT Support

Skill and Expertise

Simple tasks are time-consuming but easy to manage if you’re technically minded. But when you encounter a complex and critical issue – it helps to have someone to turn to.

Managed IT support gives you access to expert skill on an ongoing basis. We’re here to help with any task, big or small. Best of all, we’ll need minimal involvement from you except to let you know it’s sorted.

Simplicity

Managed IT support makes IT management simpler than ever. Rather than managing and maintaining your IT yourself, a team of professional handles it on your behalf. Complex and time-consuming tasks no longer cause frustration. In most cases, they are completed before you’re even aware of them.

Reduced Overhead

While many businesses can provide support in-house, it is expensive for the small to medium business. It’s not just salaries to think about – training costs and new tools on top of your existing IT spend quickly add up. When you add up the costs of absence cover, training fees and recruitment costs – outsourced support is a more attractive alternative.

At iQuda we give you the benefits of your own IT team at a fraction of the cost. Our team of Level 1, 2 and 3 engineers is here to help with any problem – big or small. Plus, we provide you with unlimited support from our highly specialized engineers, so there’s no need to spend more on expensive consultants or experts.

Better Performance

We help you get more from your systems by ensuring they are configured for top performance. Our whole ethos is focused on proactivity. Whether it’s making sure your updates are applied regularly or our continual improvement policy – we always keep you one step ahead.

Through proactivity, we make sure you get the best possible value from your IT. We’re passionate about ensuring your systems are as optimized as possible – and that we remove any roadblocks that stand in the way of your success.

Compliance and Security

Security is a massive consideration. Despite highly publicized attacks over the last year, many businesses still fall behind the curve. Every business wants to stay secure, but some don’t have the time or resource to make it happen. That’s where we come in.

We include security management in our managed IT support agreements so you’re set up for success. From configuring your systems in line with best-practice to monitoring global threats to keep you safe – your security is our number one priority.

Feet on the Ground

Having fast access to extra feet on the ground is essential for resource-intensive scenarios like audits or office moves. The need becomes more pressing when business critical systems like your servers or data centers are involved.

A managed IT support solution gives you access to a full-service IT team, for a manageable monthly fee. We provide you with all the support you need to operate like an enterprise while keeping the cost of doing so to a minimum.

Market-Leading Tools

We have invested in world-class IT management tools for the most effective service possible. Our tools include business-class reporting that enables us to report on almost any aspect of your systems or our service. Other tools include tools for RMM (remote monitoring and management), network discovery and seamless remote support.

As our client, you gain the full functionality of our enterprise-grade suite. We handle all reporting and monitoring requirements to make managing your business as simple as possible.

Centralised Support

Our managed IT service centralises all your support requirements within a single support plan covering all users, devices and applications. Our expert team manage your network for optimal performance through our market-leading support tools, industry best-practice and numerous credentials including ISO 27001.

The Evolution of Managed IT Support

BREAK/FIX SUPPORT

Break/fix support is entirely reactive and relies on something going wrong before a solution is implemented. This is typically a ‘pay-as-you-go’  service. Break/fix works for some businesses, but usually results in higher-pressure, emergancy scenarios when your systems go down. Downtime can continue until new components or systems are sourced, delivered and installed.

Given that most IT problems can be prevented a long time before they cause substantial disruptions, it’s easy to see that this can be a short-sighted solution.

PROACTIVE SUPPORT

This approach actively implements fixes before potential problems get out of hand. Network monitoring and monitoring are commonly used to monitor vital performance metrics like drive space, CPU usage and the status of installed patches or updates. When a potential issue is spotted, a fix is put in place to prevent a larger problem. This level of support is usually paid for on a monthly basis and results in a more effective network with less downtime. The level of service you receive largely depends on the provider.

MANAGED IT SUPPORT

Managed IT support takes proactive support even further. This service caters for every aspect of a businesses IT support needs and delivers an entirely outsourced-IT department for a fraction of what it would cost to develop and maintain an in-house team. Organisations that use managed IT support effectively outsource all their IT needs to an external company, placing the operation and maintenance of their network in the hands of their provider. This is our approach to IT support.

The entirety of your infrastructure is managed and maintained to maximise the value you leverage from your IT. Managed IT support is an all-inclusive service that places your IT in professional hands, giving you freedom from daily maintenance and unlimited supports across the board. Best of all, everything is covered by a single monthly fee, making it easy and predictable to track what you spend on IT.

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Expert Guidance Every Step of the Way

Our core focus is to equip you with the support your systems and users need to excel in your line of business.

Within our focus on reducing downtime, boosting security and accelerating your IT strategy, you’ll experience greater business agility with systems that enhance your competitive advantage.

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Full or Part-Outsourcing

Our managed IT support solutions are recommended for both fully and partly outsourced clients. Small to medium organisations benefit from cost efficiencies by reducing their requirement for dedicated IT staff, whereas larger organisations employing an in-house IT team benefit from the additional capacity and expertise our helpdesk, service desk and specialist departments offer.

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SLA-Backed Service

Confidence and trust are key to any business relationship, which is why we offer guaranteed service levels with every support contract. Every support request, ticket or query you raise forms part of this guarantee, keeping you in control every step of the way.

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Comprehensive Reporting

Dedicated account managers are available to assist with your reporting requirements, be it technical, security or performance related.

Our detailed system and service analytics give you complete insight into your environment, ensuring all compliance and management requirements are as streamlined as possible.

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More Than Just Support

We’re abandoning the ‘break-fix’ support model by championing comprehensive coverage for all our clients. Our managed IT service offers enhanced assistance for technology reliant firms in the digital era.

As a standard we include 24/7 monitoring and automated management, unlimited help desk and remote support, unlimited maintenance, unlimited onsite support, unlimited consultancy, patch management, anti-virus management, management reporting, asset management, vendor and license management, board-Level reviews, procurement assistance, security management, threat detection, routine IT audits and much more.

Sector Experience

Discover the industries we work with extensively and learn how we’re enabling digital transformation in the digital era.

Healthcare

Discover how we’re partnering with healthcare providers to support care delivery through technology innovation, security and compliance.

Hospice

See how iQuda is supporting end-of-life care by accelerating hospice digital transformation, ensuring patient confidentiality and enhancing technical capabilities within the palliative care sector.

Commercial

Learn how we’re helping commercial organisations stay ahead of the technology curve by abandoning traditional approaches to IT support and equipping businesses with high-velocity solutions.

Charity

Increased pressure on the third-sector increases the need innovation, agility and cost-reduction. Learn how iQuda supports charities through every step of their digital journey.

Education

Explore how we’re helping schools to prepare their students for the digital tomorrow by ensuring education technologies are streamlined, accessible and ready to assist learning.

Learn More

Discover our support credentials, awards and certifications and learn why iQuda is ranked among the top 23 managed services providers in the UK.

Scope of Operation

We support organisations throughout Hertfordshire, Bedfordshire, Buckinghamshire & London. Areas we currently support include Hemel Hempstead, Aylesbury, Chesham, Amersham, Dunstable, Berkhamsted, Tring, St Albans, Barnet, Watford, Kings Langley, Abbots Langley, Harpenden, Hatfield, Luton and surrounding areas.

To enquire about our managed IT support solutions or arrange a consultation, please contact us directly.

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