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Managed IT Support for Charities

Expert managed IT support for charities, not-for-profits, and third sector organisations. Based in Hemel Hempstead we cover Hertfordshire, Bedfordshire, Buckinghamshire, and London.

IT Management

Professional device & network management across your IT estate.

Maintenance

All maintenance, monitoring and management covered.

Support

Unlimited remote & helpdesk support for all users.

Trusted IT Specialists

We support a number of prominent charities with 10 to over 650 users.

Managed IT Support for Charities

Regular maintenance and proactive management are required to get the most out of your IT. Our managed IT support solution is an all-inclusive support service for charities that rely on their IT on a daily basis. We handle all maintenance and monitoring associated with all IT devices for a fixed, flat-rate fee. Support is unlimited across all devices under contract, and ongoing consultancy is part of the service.

Extensive Charity Experience

If your charity requires responsive, proactive solutions to interruptive technology problems, our team can help you. We offer a range of IT services to cater for most charity IT needs. We’ve worked extensively with charities and are well versed with the challenges and opportunities within the sector.

Next Steps

Whether you want to outsource entirely or you’d like support for an internal IT support function, please contact us today and a member of our team will be more than happy to advise you further. References from existing charity clients are available by request.

“We have always found the team to be extremely helpful in their guidance and advice and they are always very professional and courteous whether it is in person or on the telephone.”

Managed IT Support for Charities Includes:

  • Free network audit
  • Free reports
  • Unlimited day-to-day support
  • Unlimited Remote support
  • Unlimited IT help desk support
  • Scheduled onsite support
  • Security management & threat prevention
  • 24-hour monitoring
  • Proactive maintenance
  • Ongoing Consulting
  • Network management
  • Network maintenance
  • Charity discounts
  • Vendor management
  • Hardware support
  • Ongoing consultancy

Why Outsource With iQuda?

We cater for every stage of the charity IT lifecycle. Having worked with a range of charities, both small and large, we understand how charities work and the unique pressures on the industry as a whole. Our IT support is tailored to your sector and every solution we implement has been tried and tested by existing charity clients.

iQuda holds a number of professional certifications to ensure your complete confidence. We are ISO 27001 certified and NHS IGSoC compliant – a key concern for any charities operating in the healthcare sector.

Support Platform

Our market-leading IT support platform delivers a best-in-class service to every client. Our systems integrate directly to your network, allowing us to monitor and maintain your infrastructure behind the scenes.

Proactive Support

All maintenance work is carried out proactively, meaning most issues are resolved before they affect you. Our proactive technical team monitor your network and devices to track unwanted lags and slow performance. Once a problem is identified, a fix is implemented in line with best practiceAll learning is passed onto additional devices to prevent a similar problem from occurring again.

Traceability

All support requests are logged onto our system via phone or email. A unique reference is allocated to every support request for full traceability.

Account Management

Your account manager is available at all times during business hours to answer your questions and address concerns. Account managers serve as your virtual IT director and stay in touch with you on a regular basis. This approach makes it easier than ever to outsource your IT support without losing control.Outside of daily support, we provide consulting on all aspects of business IT. Whether you want to migrate to the cloud or reduce your IT spend, our team will give you all the information you need to make informed business decisions. This service delivers unparalleled value for money at a fraction of what it would cost to provide this level of support in-house.

Unlimited Consulting

Outside of daily support, we provide consulting on all aspects of business IT. Whether you want to migrate to the cloud or reduce your IT spend, our team will give you all the information you need to make informed business decisions. This service delivers unparalleled value for money at a fraction of what it would cost to provide this level of support in-house.

Our Offering

In addition to managed IT support for charities, iQuda provides an extensive range of services to meet your need today and in future.

Cloud Migration

Developing the range and scope of cloud services used in your charity. Cloud-based solutions offer unparalled flexibility and scalability – perfect for helping adaptive charities make the most of technology.

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24/7 Support

If you operate around the clock, why limit yourself to support during business hours? Our service desk operates 24/7, 365. This service is exclusively available to managed IT support customers.

Data Solutions

Your data is a vital asset and we take it seriously. A range of data solutions for charities are available such as backup, disaster recovery, storage and security.

Disaster Recovery

Our solutions offer rapid system recovery in the event of an unforeseen disaster. Services include disaster recovery plans, technical implementation and testing. Read more.

Connectivity

We help charities stay connected with a range of Wi-Fi services, managed internet lines, internal cabling services and more. Fully-managed and failover lines available.

Remote Working

We will help you find the right solution for your remote and mobile workers such as mobile nurses or community support teams.

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Compliance

Our team will assist your charity with all compliance related queries. From implementing new standards to moving towards compliance, we have a wealth of experience across multiple compliance standards.

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Security

Anti-virus, firewall, system design, threat detection and more. Our bespoke security solutions are trusted by charities are the UK.

Server Support

Support for all server makes and models. We have extensive experience with Windows, MAC, Linux, Ubuntu, Terminal server and more.

Desktop Support

Technical support and assistance for day-to-day IT issues. Support is delivered remotely, via the phone and through our team of onsite ICT engineers.

Network Support

Maintenance, management and support for the whole of your network. We monitor all managed devices around the clock to ensure maximum uptime at all times.

Consulting

From improving your current infrastructure, to redeveloping your relationship with technology – our team of experienced consultants offer expert guidance for charities of all sizes.

Contact Info

01442 251 514

info@iquda.co.uk

Unit 3 Heron Business Park, Eastman Way, Hemel Hempstead, Hertfordshire, HP2 7FW

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