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Managed IT Support Hertfordshire

Multi-award winning outsourced support for users, servers and workstations.

Does Your IT Hold You Back?

IT can contribute to your competitive advantage or hold you back from achieving your goals. A well-oiled IT engine can be the difference between an efficient business that remains agile and a company that lags behind its competitors.

Stay Ahead

We are a specialist and leading managed IT support provider that helps businesses stay ahead with their IT. With a range of services that cater to the needs of small to medium clients, we offer a single point of contact for everything IT.

Our managed IT support Hertfordshire service gives businesses a simple solution for effective IT outsourcing. The service is available as a complete outsource or as additional support for internal IT staff. All your support, maintenance, management and IT reporting needs are covered under a fixed-fee monthly contract.

Next Steps

If you would like further information about managed IT support Hertfordshire or any other service, please contact us on 01442 251 514 and we’ll be more than happy to advise you further.

Service Process

iQuda Managed IT Support Hertfordshire Process Graphic

Onboarding Process

Onboarding process

Contact us

01442 251 514

Free IT Assessment

Testimonials

What’s Included?

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Unlimited Remote Support

We connect to your desktops and servers through powerful remote access tools. You receive a fast, effective service with almost no delay.

90% of all issues we process are resolved remotely in under 60 minutes, and we’ll send an engineer to your site if we can’t help you remotely.

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Unlimited Helpdesk Support

We give you unlimited technical support from 08.00-18.00 Monday to Friday and offer discounted 24/7 support if you need out-of-hours support.

Call us for support, advice or any other query and we’ll be more than happy to help you.

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24-Hour Monitoring

We securely monitor your systems 24/7, 365. Performance data is sent through to our team and allows us to proactive respond to potential issues at your site.

We monitor for underlying trends and respond to them before they can impact your systems. Security is a top priority for us and we’re more than happy to address any security concerns you may have about 24/7 monitoring.

To discuss this in more detail, please contact one of our experts today on 01442 251 514.

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Proactive Maintenance

Routine maintenance tasks are handled for you by our award-winning team. Most of the time we do this behind the scenes so you never need to worry about it.

From time to time we’ll send an onsite engineer to your site for any physical maintenance work. This is included as part of the service and never charged separately.

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IT Reports

The data we collect from 24/7 monitoring allows us to report on every aspect of your IT estate. We’ll provide you with regular reports to show you how your systems have improved, where they need work and what you can expect to spend over the next 1, 2 or 3 years.

These reports give you a detailed overview so you’re always in control and in the loop.

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Security Management

Routine security tasks are managed by our team to keep your systems secure against threats.

We offer additional security services like IT security assessments, managed antivirus and cyber security which you can easily add to your support agreement where required.

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Updates & Patches

All your updates and patches are covered as part of the service. We manually check all released updates for compatibility before applying them to your systems.

Updates can either be installed automatically or we will schedule them for a regular maintenance window as required.

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Asset Management

Staying on top of PC ageing, licenses and antivirus coverage can be time-consuming and often falls to the wayside. Fortunately, we cover asset management as part of the service.

We’ll notify you when it’s time to replace a device and when your antivirus is due for renewal – you never have to worry about it.

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Day-to-Day Support

Anytime your staff require support, you need a change to be made or to ask a question, simply call us and we’ll be there to help you.

We include unlimited remote and help desk support for all your users and all your devices, giving you access to support whenever you need it.

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Vendor Management

We stay on top of all licenses, agreements and vendors associated with your IT.

You can process all your requests directly through iQuda, and never need to waste your time with necessary but time-consuming IT management tasks.

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Account Management

Every client has an account manager who serves as your primary contact at iQuda. They are here to respond to any service, billing or other request you have.

Regular reviews allow you to outsource without losing control. Your account manager will make time available to accommodate any review meetings you have and we’ll be more than happy to attend in person or remotely.

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Ticket Management

Every request we process is assigned a unique reference number. This makes it easy to track all your tickets and with automated status reports, you’re always in control.

We’ll provide you with regular ticket volume reports so you retain oversight of the service we provide.

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Managed Onboarding

Switching your support provider has never been easier. We offer fully-managed onboarding to make your switch as easy as possible.

Whether you’re looking to move from your current provider or you’re new to managed IT support, we’ll bring on board seamlessly.

Key Benefits

Centralised IT Management

  • You’ll deal with us as your sole IT provider and create a single line of responsibility for your systems. We’re here to help whenever you experience an issue, need support or need to ask a question.

Access IT Expertise

  • You have the combined experience of a whole team of technicians at your fingertips. We offer free advice as part of the service, giving you all the skill and expertise you need for effective IT management.

Industry Best Practice

  • Our recommendations and maintenance practices are based on industry best practice. We use various standards including ISO 27001 and ITIL to standardise our service and bring global best practice to your systems.

Fixed-Fee Service

  • Your support costs are predictable and covered under one contract. You can manage your costs effectively and remove the cost of emergency support.

Your Virtual IT Team

  • Our team of Level 1, Level 2 and Level 3 engineers are here to help you. You benefit from your own IT team without the associated overhead, training and insurance costs.

No More Maintenance

  • We take care of all IT maintenance tasks for you. We are responsible for keeping you up and running with guaranteed response times and service level agreements.If you come across an issue, let us know and you can consider it done. You’ll never need to make time in your schedule for distracting but essential maintenance.

Manageable Costs

  • Your support costs are fixed and predictable, making it easy to budget for your annual IT spend. We’ll help you access the best possible IT pricing and help you save money through IT innovation.We offer discounted services to registered charities and education providers. If you fit this profile, please contact us for more information.

Less Distraction

  • With managed IT support you can focus on your core business without IT distraction. There are less distractions to your working day and downtime is minimised, keeping you as productive as possible during working hours.

Less Downtime

  • Our main aim to keep your systems up, running and operating as efficiently as possible. We try to schedule routine maintenance during quiet times and avoid interrupting your staff as much as possible.

Best Professional Services 2017

  • Our team of friendly IT experts focus on excellent customer service. This focus sets us apart from competing companies in the industry.Our service has been recognised by a number of business awards, and we were voted as the Best Professional Services business in 2017.

Innovative IT Management Tools

  • We use market-leading tools to manage, monitor and maintain your IT. World-class managed service providers around the world trust the tools we use.These tools allow us to focus on giving you the best service possible and allow us to reduce the downtime and interruption you experience.

Contact Info

01442 251 514

info@iquda.co.uk

Unit 3 Heron Business Park, Eastman Way, Hemel Hempstead, Hertfordshire, HP2 7FW

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