Not every business has the manpower or expertise required to manage their IT infrastructure in-house. That’s where we come in.
Every business wants the ability to focus without distraction. That’s difficult to achieve if you’re systems keep interrupting your working day. We offer unlimited support and expertise at a fixed monthly fee to make it easier than ever to manage your IT. Outsource your IT support to us and we’ll take care of it, leaving you free to focus on your core business.
Managed IT support offers your business the support it needs to stay ahead of the curve. As we all know, IT changes on a daily basis and staying up to date is vital to keep your systems safe and performing well.
All-Inclusive Day-to-Day Support
This is an all-inclusive IT service that covers all IT support, management, maintenance and monitoring tasks. The service covers all your IT devices including your desktops, mobile devices and servers with unlimited support. Many users of our managed IT support Hemel Hempstead service opt to outsource all support to us but we also offer the service to support existing IT staff.
- Priority support – we make your IT our priority
- Managed onboarding process
- Ticket management & escalation procedure
- Fixed-fee service
- Comprehensive day-to-day IT support
- Account management
- Discounts available for charities
How it Works
- We take full responsibility for your systems and all associated maintenance.
- We monitor your systems 24 hours a day to spot and respond to potential issues.
- All maintenance tasks are monitored, scheduled and actioned by us.
- We are here to support you whenever you need us. Simply call or email and we’ll be able to assist you.
- All IT questions can be directed to us to address.
- We manage all your licenses and subscriptions, and we’ll automatically notify you when anything is due for renewal.
- Vendor management is taken care of by our team – there’s no need to deal with anyone but us.
- Any onsite support visits for maintenance are covered. We’ll book your onsite visits at a time that works for you.
- We provide you with regular reports to show what we’re working on and how your systems are reporting.
- We become your ‘virtual’ IT department and give you support, guidance and expertise whenever you need it.
If you’ve reached a stage where you need support, or you’re looking for additional support for your internal IT team, managed IT support will cover all your needs.
Our Service Process
Managed IT Support Hemel Hempstead. Next Steps
If you’re interested in managed IT support or you’d like more information, please contact us today on 01442 251 514 and we’ll be more than happy to advise you further.
- Unlimited IT help desk support
- Unlimited remote support
- 24/7 monitoring
- Unlimited IT consulting
- Onsite support for issues we can’t resolve remotely
- Vendor management
- License management
- Patch & update management
- Security management
- Asset management
- IT reporting
- 24/7 IT support available as additional service