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IT Help Desk Support

Unlimited, immediate technical support, whenever you need it. Flat-rate service, with unlimited remote support included.

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Unlimited

All contractual customers receive unlimited remote IT help desk support. 90% of all issues can be resolved remotely.

Dedicated

Our help desk team deliver support direct to your premises, no matter where in the world you are.

Expert

Experienced across all aspects of business IT, our team delivers rapid solutions for all IT requirements.

Efficient

IT help desk support is an efficient and cost-effective IT support solution for organisations of all sizes.

Contact us

01442 251 514

Free IT Assessment

Testimonials

IT Help Desk Support

Never get stuck again, with unlimited remote and technical support from our IT help desk. Located in Hemel Hempstead Hertfordshire, our expert team deliver technical support to business professionals every day. With decades of combined experience, there are few IT issues we have not successfully resolved before.

Given that the majority of technical problems can be resolved remotely in less than an hour on average, help desk support delivers substantial cost savings versus onsite IT support. From email issues to password resets, application support and general advice, our team resolve hundreds if not thousands of technical support queries every month.

Support Anywhere

If you are a professional looking for assistance that can be delivered anywhere with internet connectivity, get in touch today to discover how you can benefit. Unlimited remote and technical support is included with managed IT support.

Current Clients

We currently support organisations throughout the Home Counties & London. Since 1999 we have supported SME clients across a range of industries, with specialisms in the healthcare, hospice, charity, education & private business sectors. We currently support clients in the following areas: Hertfordshire, Bedfordshire, Buckinghamshire & London. This includes Hemel Hempstead, Aylesbury, Chesham, Amersham, Dunstable, Berkhamsted, Tring, St Albans, Barnet, Watford, Kings Langley, Abbots Langley, Harpenden, Hatfield, Luton & surrounding areas. 

IT Help Desk Support

Key Benefits

IT help desk support offers rapid expert support. Managed IT support includes unlimited IT help desk support.

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UK-Based Support

No part of our help desk is outsourced. We never use 0845 numbers and our support is delivered by local people. No language barriers, no up selling – all the support you need, whenever you need it.

The process is simple:

• You experience an IT issue or you need to make a change to your system
• Contact the iQuda help desk
• The issue is assigned to a dedicated engineer who will see the issues through to completion
• The issue is resolved or;
• If we cannot resolve an issue remotely, an onsite engineer can be sent out to help you at your site.
…It’s really that simple!

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Rapid Assistance

We realise that a disruption to your workday is distracting and frustrating, therefore we’ve made our support process as simple as possible. You call us, we connect to your device, we assist. It’s really that simple. If an issue can’t be resolved remotely, we’ll escalate your support request for rapid resolution. Our team resolve a wide variety of support requests everyday, delivering assurance that your in safe hands.

Our market-leading support software allows us to see your device in real-time. Your support engineer sees the problem you’re experiencing, which removes barriers to communication for rapid resolution. Remote connections are secure, password protected and fully traceable. You retain full oversight of the work we are doing at all times, delivering assurance that your confidentiality is protected. Our ISO 27001 certification ensures that our engineers work in line with global information security standards. Your security is our top priority.

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Award-Winning Team

Our IT support help desk operates from 08.00-18.00, Monday to Friday. With this service, you can call or email at any time for unlimited support with any IT issue.

Our team is customer focused and has achieved recognition from a number of independent awards. We ensure you are always greeted with excellent service and reliable fixes to common IT faults that interrupt your day. No 0845 numbers, no lengthy call queues – contact us today to speak to a member of the IT help desk support team.

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24/7 Coverage Available

24/7 IT support delivers just that: unlimited remote and technical support, 24 hours a day, 7 days a week 365 days per year. Bank holidays included. 24/7 support is available to managed IT support customers. Combining your services under a single contract ensures cost-efficiencies. Not only that, but you also benefit from a single point of contact for all your IT support needs.

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Deal With a Single Provider

Our IT help desk consolidates all your technical support need into a single, manageable support plan. Every support requests is carried out with a clear resolution and escalation path.

Our ticketing system assigns every query with a unique reference number. There is always a follow up, so you can carry on with your work safe in the knowledge that someone is on the case. Our team of engineers are very well experienced and deal with hundreds of queries every day. Get in touch to discover how we can help you.

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Managed IT Support

Imagine all of your IT taken care of. Imagine freedom from day-to-day IT management and maintenance. Imagine unlimited support, whenever you need it. We deliver all this and more for a single and predictable monthly fee. Discover managed IT support.
  • Proactive infrastructure management – freedom to focus on you
  • Single point of contact for every IT requirement, from ongoing maintenance to technical support
  • Scalable – a customised support package to suit your business
  • Proactive monitoring and management, with immediate fault resolution
  • Cost-savings – greater return on investment
  • Predictable support costs, with no hidden surprises
  • Economies of scale – leverage our investments in market-leading IT management technology
  • DBS checked engineers
  • ISO 27001 certified

Contact Info

01442 251 514

info@iquda.co.uk

Unit 3 Heron Business Park, Eastman Way, Hemel Hempstead, Hertfordshire, HP2 7FW

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