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iQuda June 2017 Service KPIs

iQuda June 2017 Service KPIs June saw a month of sterling performance on the service desk. All metrics improved substantially, particularly call wait time which decreased from 16 to only 7 seconds. The service desk are forging forward with the help of recent...

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iQuda Staff Member of the Month – July 2017

iQuda staff member of the month – July 2017 Following a successful ISO 27001 audit on 16 June, Garth Macintosh was voted as staff member of the month for July 2017. His continued effort also recently saw iQuda ranked as one of the world’s top 501 managed service...

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iQuda passes annual ISO 27001 certification audit

iQuda Passes Annual ISO 27001 Audit iQuda was awarded with ISO 27001 certification for a second year after an independent audit by the British Assessment Bureau. The UKAS accredited firm found no nonconformities during the audit, confirming iQuda adheres to the...

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Petya Ransomware Attack

Petya Ransomware Attack A malicious software worm known as “Petya” is the second major ransomware attack in the last two months. The Petya ransomware attack hit the headlines on June 27th 2017, quickly affecting as many as 65 countries in the US and Europe. Britain,...

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iQuda Staff Member of the Month – May 2017

Congratulations to Martin, our staff member of the month for May 2017. Martin has made a sterling contribution to the service desk since joining the team in late 2016. He quickly rose to the top of our leaderboard by consistently answering more calls in the past 3...

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April 2017 Service KPIs

April 2017 Service KPIs The service desk did well in April and we're confident that we're on track. Despite a small increase in some areas, our overall metrics remain competitive. Our ability to meet SLAs at a consistent rate of over 99% is a huge achievement. Well...

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iQuda Appoints Two New Company Directors

iQuda welcomed 2 new directors to the team on the 1st April 2017 in a champagne celebration. The company looked internally for these positions by promoting Vincent de Beer, Service Manager and James Watson, Technical Manager to their new roles. 2016 was a year of...

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iQuda Staff Member of the Month – April 2017

Congratulations and well done to Jay, our staff member of the month for April 2017. Jay has gone above and beyond in his efforts since joining the team and made a huge contribution to the service desk. Well done Jay and thank you for making a noticeable difference at...

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March 2017 Service KPIs

iQuda is proud to have once again improved on a number of our service KPIs. Despite a 30% increase in the number of tickets we resolved, the team managed to increase our response & same day resolution times. Well done team, and keep up the good work. We’re...

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