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iQuda January 2018 Service KPIs

iQuda Service KPIs January 2018 2018 is off to a roaring start! The team started the year as we mean to go on, ending the month on strong KPIs, Our customer satisfaction rating was notably strong at 99% for the month. Since we first began...

iQuda December 2017 Service KPIs

iQuda December 2017 Service KPIs Due to the festive period, December was a quieter month for the service desk. The total number of reactive requests we processed last month fall dramatically from 1954 in November to 1373. The team improved on...

iQuda Christmas Party 2017

iQuda Christmas Party 2017 On Friday 8th December The iQuda team celebrated another successful year at the annual Christmas party. Congratulations to Garth and Martin, who took home the prize for Staff Member of the Year and Runner-Up. The team...

iQuda November 2017 Service KPIs

iQuda November 2017 Service KPIs November saw our average customer satisfaction rate rise while all other metrics were more or less maintained. Most notably the number of reactive tickets closed fell from 2296 in October to 1954 in November....

iQuda Gets Baking for South Bucks Hospice

iQuda Gets Baking for South Bucks Hospice On Friday 1st December, the team got baking to host a bake-off in aid of South Bucks Hospice. All proceeds were donated to help support the Hospice in the run-up to Christmas. There was no shortage of sweetness...

iQuda Nominated for Two Independent Awards

We are delighted to announce that iQuda has been nominated for another two business awards. The company has been nominated for “Best Technology Services Provider” and “Business of the Year” in the biz4Biz awards. It’s officially awards season...

iQuda October 2017 Service KPIs

iQuda October 2017 Service KPIs All systems were go at iQuda throughout October. The service desk team maintained and improved on a number of service metrics despite an increase in tickets closed. Keep it up, team! October 2017 Service KPIs...

iQuda September 2017 Service KPIs

September 2017 Service KPIs September saw continued success on the iQuda service desk. The team increased their same-day ticket resolution rate despite a 7% increase in the total number of tickets closed. At only 6 seconds, our average call wait...

iQuda Staff Member of the Month – August 2017

iQuda Staff Member of the Month – August 2017 Akilan Ratnagopal was voted as our staff member of the month for August 2017. Since joining iQuda in May of this year he has demonstrated an outstanding work ethic, positive attitude and a commitment...

iQuda August 2017 Service KPIs

iQuda August 2017 Service KPIs August was another sterling month on the iQuda service desk. The team improved across all metrics measured by responding faster, closing more tickets on the day of receipt, and resolving tickets faster despite an...