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iQuda October 2017 Service KPIs

iQuda October 2017 Service KPIs All systems were go at iQuda throughout October. The service desk team maintained and improved on a number of service metrics despite an increase in tickets closed. Keep it up, team! October 2017 Service KPIs...

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iQuda September 2017 Service KPIs

September 2017 Service KPIs September saw continued success on the iQuda service desk. The team increased their same-day ticket resolution rate despite a 7% increase in the total number of tickets closed. At only 6 seconds, our average call wait...

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iQuda Staff Member of the Month – August 2017

iQuda Staff Member of the Month – August 2017 Akilan Ratnagopal was voted as our staff member of the month for August 2017. Since joining iQuda in May of this year he has demonstrated an outstanding work ethic, positive attitude and a commitment...

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iQuda August 2017 Service KPIs

iQuda August 2017 Service KPIs August was another sterling month on the iQuda service desk. The team improved across all metrics measured by responding faster, closing more tickets on the day of receipt, and resolving tickets faster despite an...

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iQuda July 2017 Service KPIs

iQuda July 2017 Service KPIs The iQuda service desk continued to thrive in July, delivering unparalleled performance against all SLAs. Same day resolution increased 3 alongside continued success against call wait time targets, down 50% on May this year....

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UK Cyber Security Outlook 2017

UK Cyber Security Outlook 2017 “No single organisation can defend against the threat on its own and it is vital that we work together to understand the challenges we face.” said Claran Martin, CEO of The National Cyber Security Centre (NCSC). The cyber...

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iQuda June 2017 Service KPIs

iQuda June 2017 Service KPIs June saw a month of sterling performance on the service desk. All metrics improved substantially, particularly call wait time which decreased from 16 to only 7 seconds. The service desk are forging forward with the help of recent...

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iQuda Staff Member of the Month – July 2017

iQuda staff member of the month – July 2017 Following a successful ISO 27001 audit on 16 June, Garth Macintosh was voted as staff member of the month for July 2017. His continued effort also recently saw iQuda ranked as one of the world’s top 501 managed service...

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iQuda passes annual ISO 27001 certification audit

iQuda Passes Annual ISO 27001 Audit iQuda was awarded with ISO 27001 certification for a second year after an independent audit by the British Assessment Bureau. The UKAS accredited firm found no nonconformities during the audit, confirming iQuda adheres to the...

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