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Complementary IT Support

Complementary IT support provides extra support capacity for internal IT staff, absence coverage, and IT based projects.

How Can We Help You?

Complementary support is a contractual monthly service for companies that need extra capacity.

Extra Capacity

Our complementary IT support service offers additional technical support for organisations with an existing IT technician or department. We provide cover where additional support is needed on an ongoing basis or as part of a specific project.

With a full IT help desk and a team of qualified IT engineers, we provide extra capacity to meet your technology support needs whenever you need extra manpower or expertise.

Absence Cover

Absence is an unavoidable part of running a business, but can cause disruption to vital business IT functions. A complementary IT support contract from iQuda can help prevent the impacts of sickness, holiday and other absences from impacting IT management.

In the event of planned or unplanned absence, we will provide the cover you need to support your systems and users. We provide remote and onsite support, with rapid implementation to prevent disruptions to your environment.

IT Projects

Major ICT projects and technical infrastructure changes require careful planning and management to complete successfully. However essential a project is, it can cause distraction and take up time from internal engineers. This leads to support disruptions and can leave day-to-day IT management on the sideline. We ensure you have access to the support, manpower and expertise you need to complete projects on time and within budget.

We can provide support to complete your projects, or to manage your IT while your internal team focuses on the project at hand.

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24/7 Coverage

When your business hours support needs are taken care of but out-of-hours support is required, a 24/7 IT support contract with iQuda makes perfect sense. We cater for organisations that operate around the clock by providing unlimited remote and technical support. Our dedicated out-of-hours team are on hand year-round to assist with your essential support needs whenever you need them.

24/7 IT support is available in conjunction with managed IT support. This service is currently used by hospices, private businesses and healthcare providers on a daily basis. Please contact us to discuss your requirements.

Contact us

01442 251 514

Free IT Assessment

Testimonials

Service Benefits

Complementary IT support provides the additional capacity you need to manage your IT effectively. Whether you need extra manpower or additional skill, you can leverage all the benefits of a scalable IT department for a fraction of the cost.

This service delivers a number of key benefits that would expect from a managed service provider:

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Onsite Visits Included

Although we fix 90% of all common IT issues remotely, onsite support is required for some support issues and essential IT maintenance tasks. We include all onsite call-outs as part of our service so you never receive unexpected charges. This makes it easy to plan for your IT support costs and gives you a physical presence at your site whenever required.

Our onsite engineers are DBS checked and fully-insured.

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24/7 Proactive Network Monitoring

Every device we manage is monitored 24 hours a day. We log all computer, server and network device performance issues to ensure your network is performing at optimum levels. We identify potential underlying issues and implement proactive fixes on daily basis to avoid lengthy periods of downtime as much as possible. 24/7 monitoring is included at no additional cost with every iQuda IT support contract.

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Unlimited Technical Support

We include unlimited technical and remote support with every IT support contract we provide. Remote support delivers instant support with no lengthy delays to any internet-connected device. If you travel with work or you run into an IT issue just before a deadline, we connect to your device and resolve your issue rapidly.

Our skilled ICT engineers provide a single point of contact for all IT requests you have. This service provides support and expertise as a complete support solution or to provide extra capacity to internal IT teams as required.

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Unlimited Maintenance

All IT support contracts include unlimited maintenance. All patches, updates, security fixes and routine maintenance tasks are taken care of at no additional fee. This feature guarantees predictable support costs with no unexpected surprises.

Other Services

Managed IT Support

Managed IT support is a comprehensive outsourced IT solution. This service provides unlimited remote supportIT help desk support, maintenance and management across your IT estate. A fixed-fee service, managed IT support is a cost-effective solution for organisations of all sizes.

Consulting

We provide expert IT consulting to cover all aspects of business IT. Whether you are looking to leverage competitive advantage through technology or to achieve digital transformation, we can help make your IT goals a reality.

Data Backup

We offer local, cloud, hybrid and fully-managed data backup solutions to cater for all requirements. Outsourcing this aspect of your IT offers excellent value for money with the additional advantage of freeing up time for your internal IT team. Visit our data backup and cloud backup pages for more information or contact our team today to discuss your requirements.

Disaster Recovery

A well-implemented disaster recovery solution ensures your data is safe and your systems recoverable in the event of an IT disaster. We offer a range of disaster recovery solutions including fully-managed disaster recovery. All solutions include a business continuity plan and regular scenario testing.

Information Security

Information security is no-longer a secondary IT function. Our information security solutions offer expert protection against cyber security threats. We offer a range of security services to cater for all organizational requirements. Our services include: IT security assessmentsmanaged securitycyber securitymanaged antivirus and cloud security.

Cloud Services

The cloud offers unparalled scalability and affordability through a range of virtually hosted infrastructure and software applications. Our expert team can help you source and implement appropriate solutions such as cloud emailcloud backupcloud hostingIaaSdomain hosting and email filtering. Whether you are already using the cloud or looking to migrate, we can help you securely leverage the benefits of cloud technology. Contact us for more information.

Contact Info

01442 251 514

info@iquda.co.uk

Unit 3 Heron Business Park, Eastman Way, Hemel Hempstead, Hertfordshire, HP2 7FW

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