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iQuda Award Recognised IT Support

IT support, services & solutions for technology reliant businesses. All the support you’ll ever need, delivered by a single provider.

IT Support for Businesses in Hertfordshire, Bedfordshire, Buckinghamshire & London

iQuda is an ISO 27001 certified IT support provider. We deliver a complete portfolio of IT services, computer services and support solutions, specifically aimed at supporting the infrastructure used by small to medium clients. With your goals placed at the forefront of our service, we focus on maximising the advantages you derive from your IT systems. IT support is typically organised on a monthly or annual basis and covers day-to-day user requests, support, and technical queries. We also deliver projects for larger infrastructure changes. The majority of our clients opt for managed IT support, which delivers unlimited support across all devices under contract. Our services provide tangible value-for-money, and we strive to provide for every aspect of business IT. The majority of the clients we work with rely on us as their single provider, therefore we cater for everything from sourcing and procurement to end user support. We also work in partnership with in-house IT teams as required. Our services have been developed to provide everything you would expect from a managed service provider (MSP).

 

Speak to Our Business Team – Call 01442 251 514

Our head office in Hemel Hempstead comes equipped with a fully-operational IT support team. We operate an in-house technical support help desk and we have a team of qualified onsite engineers who deliver our services around the country.

We currently support businesses, charities and other organisations throughout Hertfordshire, Bedfordshire, Buckinghamshire and London. This includes the following areas: Hemel Hempstead, Aylesbury, Chesham, Amersham, Dunstable, Berkhamsted, Tring, St Albans, Barnet, Watford, Kings Langley, Abbots Langley, Harpenden, Hatfield, Luton & London. Our clients are from a wide range of industries and we have a wealth of experience supporting Hospice, Healthcare, Charity, Education and SME business clients. Our current clients range in size from 10-650 users. Please explore the information below or visit our product pages for more information about specific services.

Think IT Support, Think iQuda

IT support
IT support

IT Security at Our Core

Your confidentiality and security is our priority. We provide 100% assurance that your systems are managed securely and in line with global best practice.

Our service provision is based on the PLAN-DO-CHECK-ACT methodology. Continual security improvement is at the core of everything we do. ISO 27001 certification provides assurance that our Information Security practices are externally audited and compliant with global standards. A multitude of NHS affiliated clients rely on us for this assurance.

IT support

IT Support Services

We provide a portfolio of IT support services that cater for every aspect of IT. Focused on supporting businesses and professionals, we cater for companies with 10 – 650 users.

Managed IT Support

Monthly contract support with all devices included. Servers, PCs, laptops and mobiles all covered under a single monthly fee. Service level agreements and priority support as standard. Proactive device monitoring and maintenance across your estate. Unlimited remote and IT help desk support included. Management reporting provided to ensure you maintain full oversight over your infrastructure and our service.
Managed Connectivity – Your internet or data line connection, supplied and managed by iQuda. Reliable connectivity solutions for optimum network performance give you the power to keep your business running. We manage your vendor relationship and service level agreements – giving you the freedom to focus on your core business.

IT Support Help Desk

UK based technical support and troubleshooting, with instant remote access through a secure connection. Always local, never outsourced. Experienced, professional engineers with decades of combined experience. Remote support connections are fully secured and traceable. Up to 99% of support requests can be resolved remotely.

Monitoring & Proactive Maintenance

Complete monitoring of all devices covered by support (computers, servers, tablets and mobiles as required). This includes monitoring performance over time, anti-virus & patch status, physical hardware capacity performance, internet performance and much more. 24/7 monitoring enables us to carry out essential maintenance including all ongoing updates, application maintenance, and configuration.

24/7 IT Support

Unlimited access to technical and remote support 24 hours a day, 365 days a year. Available in conjunction with monthly or annual managed IT support.

Data Backup

Data solutions for establishments of all sizes. Scalable and flexible options. Scheduling and automation features deliver complete peace of mind – safe in the knowledge that your backup is running and taken care of. Reports are generated after each backup to let you know your backup has been successful. Freedom to choose how long your backups are retained or stored for. You decide or we can advise you on the best choice for your business. Local, non-local, on-site or off-site options all available. Backups are automatically encrypted to professional standards before travelling to their final storage location. Offsite backups are stored on secure, encrypted servers locked in iQuda’s data centre (24/7 alarmed & monitored with CCTV surveillance). Fully managed backups available.

Disaster Recovery

Disaster recovery delivers rapid recovery or your IT, data and critical systems in the event of a business disaster. A potential disaster could be anything from a system failure to theft or flooding. We supply tried and tested disaster recovery solutions that are trusted by businesses around the UK. Disaster recovery puts your business and data at its core. Regular backups are performed for all your vital system data and files. Backups are scheduled and automated, leaving nothing to chance. Regular testing ensures that you are secure no matter what happens. Disaster recovery is 100% customisable; we develop a bespoke solution for your business that is based on your exact requirements. Full disaster recovery plans included, with an emphasis placed on minimised disruption and downtime.

Data Lines & Business Internet

Fibre FTTC, ADSL, SIP trunks, WAN, leased lines and ethernet circuits from the UK’s largest internet providers. Flexible managed connectivity packages for all data requirements. Wireless connectivity solutions to connect with ease over vast distances. Market-leading equipment supplied, with up to 99.9% uptime guaranteed.

Wi-Fi Solutions

Delivering reliable speeds throughout your premises. Large-scale Wi-Fi solutions already implemented by iQuda include solutions at medical sites and schools. Private and public Wi-Fi solutions available with full security and reliable firewalls.

Cabling and Networking

Fast and tidy working to provide your business with reliable cabling. Whether you’re new in business or looking to reconfigure your network, our technicians carry out work direct at your site and come equipped with everything they need to get the job done. Fully insured and DBS checked.

Projects

System design, installation & site relocation delivered by our technical support team. Whether you are a new or existing business – we can help you implement the right solution for your business. From cabling and migration to installing a new server room, we empower you with the tools you need to grow. Get in touch to find out how we can help you.

Onsite Support

(DBS Checked) – When you need a technical presence at your site, our team are there to help. Whether this is overseeing a new IT infrastructure installation or being there to consult with an existing supplier – we keep our feet on the ground. Onsite technicians are DBS Checked and fully trained across all relevant areas including onsite Health and Safety and client confidentiality, leaving you assured that your business is in safe hands. Identification is carried by all engineers and each visit can be verified with our head-office.

Cloud Services

Office 365

A full suite of the applications you’re used to, accessed from any device via the Internet. Word, Excel, Powerpoint, Outlook, OneDrive and more – all included from as little as £3.30 per user per month. Monthly and Annual subscription plans available. iQuda manages your licenses, dealing with Microsoft on your behalf. We assist with your successful migration to Office 365 and provide support throughout the duration of your subscription.

Google Apps

A powerful alternative suite of productivity applications that includes Sheets, Docs, Slides, Gmail Cloud Email, Drawings and Google Drive. Google Apps is 100% cloud based and access through your PC, laptop, tablet, smartphone or other Internet ready device. Gmail features inbuilt security and filtering plus custom email signatures and you’re free to use your existing email address. Available from £3.30 per user per month on an Annual or Monthly subscription. iQuda manages your licenses and the vendor relationship on your behalf. Support available from Google 24/7 365.

Cloud Backup

Secure and reliable, cloud-powered backup solutions for data of all sizes. Automatic data encryption and secure transfer to a remote location – either to iQuda data centres or a third party supplier of your choice. Hybrid solutions also available, with data safely transferred to multiple locations.

Infrastructure as a Service (IaaS)

All the power and storage you need to run your line of business applications, stored securely on a remote server. Access is enabled via the Internet from any Internet-enabled device. Reduces infrastructure expenses through subscriptions based ‘virtual’ infrastructure. From online storage to virtual servers – IaaS gets you up and running quickly. Instantly scalable with no upfront equipment costs. Monthly and Annual Subscriptions available.

All the power and storage you need to run your line of business applications, stored securely on a remote server. Access is enabled via the Internet from any Internet-enabled device. Reduces infrastructure expenses through subscriptions based ‘virtual’ infrastructure. From online storage to virtual servers – IaaS gets you up and running quickly. Instantly scalable with no upfront equipment costs. Monthly and Annual Subscriptions available.

Email Filtering

Powerful email and SPAM filtering fully integrated into your existing email domain. Automatic filtering delivers outstanding protection, with quarantine and warning features. Promises up to 100% SPAM reduction.

Consulting

Advice you can trust from a supplier who uses the technology we sell. Knowing how to leverage the benefits of ‘the cloud’ is one of the major barriers to successfully implementing this technology. iQuda delivers strategic advice and consulting, with an emphasis on understanding your organisation and how the cloud can enable you to achieve your objectives.

IT Security

Concerns over cloud security prevent organisations from gaining access to the innovations available to them. We provide and consult on cloud security solutions that deliver enterprise-grade security – bespoke to your business and industry.

November IT Service Delivery Statistics

99.39% SLA resolution met

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75% same day resolution
1539 tickets closed
25 second average call wait time

Your satisfaction and the smooth-running of your business is our priority. Everything we do is driven by the belief that your satisfaction lies in the effective operation of your systems. We focus on empowering you with reliable solutions, delivered in a friendly, efficient and professional manner. With no part of our service outsourced, a clear line of communication to an account managed at our UK-based head office is guaranteed.

Key metrics used for performance analysis include call wait time, uptime, customer retention, performance against service-level-agreements and average time to resolution. Managed support clients receive custom reports each month to demonstrate our performance against these metrics.

“We have found iQuda to be responsive, trustworthy and forward thinking. Issues that we have had in the past with an unstable network, failure of UPS, structure of our network and inability to support the amount of people we have on site, have now disappeared. They are always suggesting ways we can improve things, they have taken a burden off our shoulders, and they are always proactive. We therefore based on our experience to date, have no hesitation in recommending them.”

Business IT Specialists Since 1999

Charity & nonprofit

Hospice Care

Corporate

Real Estate

Education

Healthcare & Medical

Financial Services

Retail

We support SME clients across a range of industries with particular emphasis on the health care, hospice, charity, education and private sectors. Our ISO 27001 certification proves our focus is on your information security – every device we support is managed in line with this international standard. NHS clients are further assured of our security credentials through our approved and published Information Governance Statement of Compliance (IGSoC).

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