Managed IT support in Hemel Hempstead. Serving Hertfordshire, Bedfordshire, Buckinghamshire & London
Cost-effective managed IT support from an ISO27001:2013 certified provider. We deliver the technical support you need to regain focus on your core business. With a full portfolio of IT services and support solutions tailored to SME clients, iQuda provides a single point of contact for all your IT and technology needs. From projects and procurement to network solutions and fully managed IT support – iQuda has you covered.
Our expert team focus on removing the IT barriers you face through proactive management and monitoring of your infrastructure on a daily basis. We know we are doing our job when you can put your focus on your core business, safe in the knowledge that your IT is taken care of.
With your goals placed at the forefront of our support, we drive your technology forward as a strategic tool and a contributor to your competitor advantage. IT support is typically organised on a monthly or annual basis. This provides excellent value-for-money, with unlimited help desk and remote technical support included. Clients receive strategic advice and guidance, with full management reporting provided. You retain full oversight of your IT at all times.
Think Managed IT Support, Think iQuda
“The service is very responsive and high quality.
We have always found the team to be extremely helpful in their guidance and advice and they are always very professional and courteous whether it is in person or on the telephone.
I am happy to recommend the services of iQuda.”
Your confidentiality and security is our priority. We provide 100% assurance that your systems are managed securely and in line with global best practice.
Our service provision is based on the PLAN-DO-CHECK-ACT methodology. Continual security improvement is at the core of everything we do. ISO27001:2013 certification provides assurance that our Information Security practices are externally audited and compliant with global standards. A multitude of NHS affiliated clients rely on us for this assurance.
Our unique approach to IT support delivers greater per-pound value. Our services are up to 99.9% availability guaranteed.
With the day-to-day management and maintenance of your infrastructure managed by iQuda, you’re free to focus on your core business. We’re only ever a phone call away, with 24/7 support available.
• A complete review of your IT Network
• Performance report
• Email status report (including blacklist checks)
• Security, Firewall & Patch status overview
• Antivirus status & performance
• Recommendations for improvement
Your satisfaction and the smooth-running of your business is our priority. Everything we do is driven by the belief that your satisfaction lies in the effective operation of your systems. We focus on empowering you with reliable solutions, delivered in a friendly, efficient and professional manner. With no part of our service outsourced, a clear line of communication to an account managed at our UK-based head office is guaranteed.
Key metrics used for performance analysis include call wait time, uptime, customer retention, performance against service-level-agreements and average time to resolution. Managed support clients receive custom reports each month to demonstrate our performance against these metrics.
“We have found iQuda to be responsive, trustworthy and forward thinking. Issues that we have had in the past with an unstable network, failure of UPS, structure of our network and inability to support the amount of people we have on site, have now disappeared. They are always suggesting ways we can improve things, they have taken a burden off our shoulders, and they are always proactive. We therefore based on our experience to date, have no hesitation in recommending them.”
August 2016 service delivery statistics
99.39% SLA resolution met
71% same day resolution
1206 tickets closed
17 second average call wait time
Charity & nonprofit
Healthcare & Medical
IT support in Hemel Hempstead, Hertfordshire, Bedfordshire, Buckinghamshire & London
We support establishments throughout Herts, Beds, Bucks & London. This includes the following areas: Hemel Hempstead, Aylesbury, Chesham, Amersham, Dunstable, Berkhamsted, Tring, St Albans, Barnet, Watford, Kings Langley, Abbots Langley, Harpenden, Hatfield, Luton & London.
With our head office based in Hemel Hempstead, we are well positioned with quick access to the M1 and M25. Our onsite team are fully equipped to support organisations throughout the home counties and London. Up to 99% of all support requests can be resolved remotely – this avoids any delay you would otherwise experience.
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Managed IT Support – Monthly contract support with all devices included. Servers, PCs, laptops and mobiles all covered under a single monthly fee. Service level agreements and priority support as standard. Proactive device monitoring and maintenance across your estate. Unlimited remote and IT help desk support included. Management reporting provided to ensure you maintain full oversight over your infrastructure and our service.
Managed Connectivity – Your internet or data line connection, supplied and managed by iQuda. Reliable connectivity solutions for optimum network performance give you the power to keep your business running. We manage your vendor relationship and service level agreements – giving you the freedom to focus on your core business.
Help Desk – UK based technical support and troubleshooting, with instant remote access through a secure connection. Always local, never outsourced. Experienced, professional engineers with decades of combined experience. Remote support connections are fully secured and traceable. Up to 99% of support requests can be resolved remotely.
Technical Support – Professional assistance direct to your premises, through the phone or via remote support. iQuda engineers are trained in line with ISO27001:2013 Information security standards, with confidentiality assurance for every client. Unlimited technical support included for managed IT support customers.
Monitoring & Proactive Maintenance – Complete monitoring of all devices covered by support (computers, servers, tablets and mobiles as required). This includes monitoring performance over time, anti-virus & patch status, physical hardware capacity performance, internet performance and much more. 24/7 monitoring enables us to carry out essential maintenance including all ongoing updates, application maintenance, and configuration.
Onsite Support (DBS Checked) – When you need a technical presence at your site, our team are there to help. Whether this is overseeing a new IT infrastructure installation or being there to consult with an existing supplier – we keep our feet on the ground. Onsite technicians are DBS Checked and fully trained across all relevant areas including onsite Health and Safety and client confidentiality, leaving you assured that your business is in safe hands. Identification is carried by all engineers and each visit can be verified with our head-office.
24/7 Support – Unlimited access to technical and remote support 24/7, 365. Available in conjunction with monthly or annual managed IT support.
Projects – System design, installation & site relocation delivered by our technical support team. Whether you are a new or existing business – we can help you implement the right solution for your business. From cabling and migration to installing a new server room, we empower you with the tools you need to grow. Get in touch to find out how we can help you.
Office 365 – A full suite of the applications you’re used to, accessed from any device via the Internet. Word, Excel, Powerpoint, Outlook, OneDrive and more – all included from as little as £3.30 per user per month. Monthly and Annual subscription plans available. iQuda manages your licenses, dealing with Microsoft on your behalf. We assist with your successful migration to Office 365 and provide support throughout the duration of your subscription.
Google Apps – A powerful alternative suite of productivity applications that includes Sheets, Docs, Slides, Gmail Cloud Email, Drawings and Google Drive. Google Apps is 100% cloud based and access through your PC, laptop, tablet, smartphone or other Internet ready device. Gmail features inbuilt security and filtering plus custom email signatures and you’re free to use your existing email address. Available from £3.30 per user per month on an Annual or Monthly subscription. iQuda manages your licenses and the vendor relationship on your behalf. Support available from Google 24/7 365.
Cloud Backup – Secure and reliable, cloud-powered backup solutions for data of all sizes. Automatic data encryption and secure transfer to a remote location – either to iQuda data centres or a third party supplier of your choice. Hybrid solutions also available, with data safely transferred to multiple locations.
Infrastructure as a Service (IaaS) – All the power and storage you need to run your line of business applications, stored securely on a remote server. Access is enabled via the Internet from any Internet-enabled device. Reduces infrastructure expenses through subscriptions based ‘virtual’ infrastructure. From online storage to virtual servers – IaaS gets you up and running quickly. Instantly scalable with no upfront equipment costs. Monthly and Annual Subscriptions available.
Email Filtering – Powerful email and SPAM filtering fully integrated into your existing email domain. Automatic filtering delivers outstanding protection, with quarantine and warning features. Promises up to 100% SPAM reduction.
IT Security – Concerns over cloud security prevent organisations from gaining access to the innovations available to them. We provide and consult on cloud security solutions that deliver enterprise-grade security – bespoke to your business and industry.
Consulting – Advice you can trust from a supplier who uses the technology we sell. Knowing how to leverage the benefits of ‘the cloud’ is one of the major barriers to successfully implementing this technology. iQuda delivers strategic advice and consulting, with an emphasis on understanding your organisation and how the cloud can enable you to achieve your objectives.
Data Backup – Data solutions for establishments of all sizes. Scalable and flexible options. Scheduling and automation features deliver complete peace of mind – safe in the knowledge that your backup is running and taken care of. Reports are generated after each backup to let you know your backup has been successful. Freedom to choose how long your backups are retained or stored for. You decide or we can advise you on the best choice for your business. Local, non-local, on-site or off-site options all available. Backups are automatically encrypted to professional standards before travelling to their final storage location. Offsite backups are stored on secure, encrypted servers locked in iQuda’s data centre (24/7 alarmed & monitored with CCTV surveillance). Fully managed backups available.
Disaster Recovery – Disaster recovery delivers rapid recovery or your IT, data and critical systems in the event of a business disaster. A potential disaster could be anything from a system failure to theft or flooding. We supply tried and tested disaster recovery solutions that are trusted by businesses around the UK. Disaster recovery puts your business and data at its core. Regular backups are performed for all your vital system data and files. Backups are scheduled and automated, leaving nothing to chance. Regular testing ensures that you are secure no matter what happens. Disaster recovery is 100% customisable; we develop a bespoke solution for your business that is based on your exact requirements. Full disaster recovery plans included, with an emphasis placed on minimised disruption and downtime.
Data Lines & Business Internet – Fibre FTTC, ADSL, SIP trunks, WAN, leased lines and ethernet circuits from the UK’s largest internet providers. Flexible managed connectivity packages for all data requirements. Wireless connectivity solutions to connect with ease over vast distances. Market-leading equipment supplied, with up to 99.9% uptime guaranteed.
Wi-Fi Solutions – Delivering reliable speeds throughout your premises. Large-scale Wi-Fi solutions already implemented by iQuda include solutions at medical sites and schools. Private and public Wi-Fi solutions available with full security and reliable firewalls.
Cabling and Networking – Fast and tidy working to provide your business with reliable cabling. Whether you’re new in business or looking to reconfigure your network, our technicians carry out work direct at your site and come equipped with everything they need to get the job done. Fully insured and DBS checked.
Strategic consulting – Reliable advice and strategic guidance for all aspects of business IT and technology. Across the infrastructure life cycle, iQuda delivers consulting with the utmost integrity – guaranteed. From the development and procurement of new systems to educating your team and using IT as a strategic tool – we’ve got you covered.
Planning for growth – Growth is a common goal for most businesses, but does your infrastructure have the capacity you need to grow? Leaving nothing to chance, iQuda assists with the development of your IT as a key differentiator for growth. From reliable, user-friendly equipment to equipping your team with the tools they need to prosper – we equip you with the infrastructure you need to reach your goals.
Legal compliance – Information security is under increasing scrutiny. Depending on your industry, compliance can take up a large proportion of your time – reducing the time you have to focus on your core business. We offer guidance through all IT related compliance issues – developing your systems in line with relevant laws, legalisation and industry compliance standards.
ISO27001:2013 compliance – iQuda is ISO27001:2013 certified. Awarded by The British Assessment Bureau, a UKAS accredited firm of auditors, the standard was developed as an Information Security management standard. The experience gained by working towards compliance is directly transferable; by working with a company who has achieved certification you gain access to insider knowledge of the ISO27001:2013 requirements. iQuda can assist you with developing your own policies and with ensuring that your systems and procedures comply with the standard before you are audited.
NHS IGSoC/ Information Governance Toolkit compliance – iQuda is compliant with IGSoC Version 14. An important factor for NHS based or affiliated organisations, achieving compliance is a major criterion for organisations that plan to implement the N3 Network. Our experience gained through achieving compliance is directly transferable to your establishment.
New business development – Setting out on a new business venture requires consideration of a multitude of factors, not least the systems you will implement to help you meet your goals. Equipped with industry-level knowledge of what helps our current clients succeed, our consulting team deliver professional advice that makes business sense. We assist companies of all sizes throughout the business development life cycle – we guarantee to deliver a system that positions you to prosper.
NHS Compliance and N3 Network installation – A large number of our clients are NHS affiliates, this includes a number of the largest hospices in the home counties. Complying with NHS standards is a major area of focus for clients in this sector, and having worked extensively in this field iQuda is well positioned to provide strategic guidance to additional clients we work with.